Working Student - Customer Support (m/f/d)
- Role
- Support
- Employment
- Full-time
- Company size
- Mid-size
Open to DE only. Set where you work from to check your eligibility.
No BS summary
Customer support working student in Germany for inbound voice, chat, and email cases. Must be an enrolled Bachelor's/Master's student, available for rotating evening/weekend shifts, fluent in German C2, and solid in English.
Optional skills
Required languages
🎤 Why voize? Because we're more than just a job!
voize is building AI companions for Europe's nurses - today, 200,000+ users rely on us every shift, and we're just getting started. We're a Berlin-based scaleup with $50M in Series A backing and the ambition to match, built by a team that cares. If you're driven, want to contribute to real impact, and thrive in an environment that moves quickly, we'd love to meet you.
💡 Your Mission: Own inbound support and drive great resolutions
As a Working Student in Customer Support, you own inbound cases end-to-end across voice, chat, and email, working closely with Technical Support to solve issues fast. Your shifts cover evenings and weekends, when nurses need us most.
🚀 Your Daily Business - No two shifts are alike
- Manage inbound voice, chat, and email support during your shift
- Own cases end-to-end - triage, follow-up, and clear handover
- Partner with Technical Support on complex issues and escalations
- Cover evening and weekend shifts in a rotating schedule, planned weeks ahead
🤝 Your Skillset - What you bring to the table
- Enrolled student (Bachelor's/Master's) - active enrollment required for a Werkstudent contract
- First customer-facing experience (jobs, hospitality, retail, or similar) and clear, empathetic communication
- Structured problem-solver, comfortable with everyday tech (apps, logins, permissions)
- Available for rotating evening/weekend shifts; fluent German (C2) and solid English
Nice to have: support tooling experience (Intercom, Zendesk, or similar), or a healthcare/regulated background.
🌱 Growing together - what you can expect at voize
- Flexible working hours because you know when you work best!
- reimbursement of the "Deutschlandticket"
- 25 days of vacation - and your birthday off
✨ Ready to talk? Apply now! 🚀
We look forward to your application and can't wait to meet you - no matter who you are or what background you have!
What you'll do
- Own inbound cases end-to-end across voice, chat, and email.
- Work closely with Technical Support to solve issues fast.
- Manage inbound voice, chat, and email support during your shift.
- Triage, follow up, and provide clear handover for cases.
- Partner with Technical Support on complex issues and escalations.
- Cover evening and weekend shifts in a rotating schedule, planned weeks ahead.
What they require
- Enrolled student in a Bachelor's or Master's program; active enrollment required for a Werkstudent contract.
- First customer-facing experience in jobs, hospitality, retail, or similar.
- Clear, empathetic communication.
- Structured problem-solver.
- Comfortable with everyday tech such as apps, logins, and permissions.
- Available for rotating evening/weekend shifts.
- Preferred: healthcare or regulated background.
Benefits
- Flexible working hours.
- Reimbursement of the Deutschlandticket.
- 25 days of vacation.
- Birthday off.
voize builds AI health-tech that helps caregivers win back time from paperwork.