VP of Deployment & Customer Operations
- Role
- Operations
- Experience
- C-Level
- Employment
- Full-time
The listing doesn't say where it hires from. It may hire in United States (74% confidence). This is an estimate, not an eligibility rule; verify before applying.Signals: employment terms.
No BS summary
Senior operations leader to build and run post-contract customer deployments for autonomous heavy-equipment robotics. Must handle complex field deployments spanning hardware, software, networking, retrofits, training, commissioning, and customer success.
Teleo, a Havoc company, is a robotics company that transforms construction heavy equipment, including loaders, dozers, excavators, and trucks, into autonomous robots for commercial and defense applications. Our technology enables a single operator to supervise and control multiple machines simultaneously, delivering significant productivity gains while improving operator safety and comfort. Teleo was founded by a team of experienced technology leaders who previously led the development of Lyft's Self-Driving Car program and Google Street View. Teleo recently announced its merger with Havoc AI, a fast-growing defense technology company developing coordinated fleets of autonomous maritime vessels. This is a unique opportunity to join a team building technology with real-world impact. You will work on cutting-edge 100,000-pound autonomous robots and engineer complex systems at the intersection of hardware, software, robotics, and AI.
Teleo deployments are unlike traditional software implementations. Every customer deployment involves a combination of heavy equipment, networking infrastructure, cellular connectivity, machine retrofits, software systems, field operations, operator training, commissioning, and ongoing customer success. We are looking for an exceptional Head of Deployment & Customer Operations to build and lead the organization responsible for every customer engagement following contract signature. You will own the successful delivery of Teleo deployments—from customer onboarding and site readiness through production operation and long-term customer success. Your organization will ensure that every deployment is executed safely, efficiently, and predictably while enabling customers to realize meaningful operational value from Teleo's technology. You will work closely with Commercial, Engineering, Product, Manufacturing, Supply Chain, and Field Operations to build repeatable deployment processes, scale operational excellence, and create an outstanding customer experience. As one of Teleo's senior leaders, you will play a central role in defining how the company scales customer deployments globally.
What you'll do
- Build and lead the organization responsible for every customer engagement following contract signature.
- Own the successful delivery of Teleo deployments—from customer onboarding and site readiness through production operation and long-term customer success.
- Ensure that every deployment is executed safely, efficiently, and predictably while enabling customers to realize meaningful operational value from Teleo's technology.
- Work closely with Commercial, Engineering, Product, Manufacturing, Supply Chain, and Field Operations to build repeatable deployment processes, scale operational excellence, and create an outstanding customer experience.
- Play a central role in defining how the company scales customer deployments globally.
What they require
- Exceptional Head of Deployment & Customer Operations.
- Senior leader capable of building and leading post-contract customer deployment and customer operations for complex robotics deployments.
- Experience or capability across heavy equipment, networking infrastructure, cellular connectivity, machine retrofits, software systems, field operations, operator training, commissioning, and ongoing customer success.
Benefits
- Unique opportunity to join a team building technology with real-world impact.
- Work on cutting-edge 100,000-pound autonomous robots and engineer complex systems at the intersection of hardware, software, robotics, and AI.
Teleo, a Havoc company, is a robotics company that transforms construction heavy equipment, including loaders, dozers, excavators, and trucks, into autonomous robots for commercial and defense applications. Our technology enables a single operator to supervise and control multiple machines simultaneously, delivering significant productivity gains while improving operator safety and comfort.