Elevate and Delegate
Virtual Service Coordinator
RemotePhilippines only
- Role
- Support
- Experience
- Entry level
- Employment
- Part-time30h/week
$8–$10/hr
Check eligibility
Open to PH only. Set where you work from to check your eligibility.
No BS summary
Part-time remote Virtual Service Coordinator based in the Philippines (30 hrs/week, Mon–Fri 9am–3pm ET). Needs excellent spoken and written English and strong phone/customer service skills; answers support calls and manages tickets in Autotask. Not a technical support role.
Core skills
Autotask
Required languages
English Excellent
What you'll do
- Answer incoming support calls in a friendly, professional manner.
- Create, update, and manage tickets in Autotask.
- Ask the right questions to accurately document client issues.
- Categorize and prioritize tickets according to company procedures.
- Route tickets to the appropriate queue or team member.
- Monitor the support inbox and create tickets as needed.
- Monitor open and unassigned tickets to ensure timely follow-up.
- Follow up internally when tickets require attention.
- Assist with other administrative tasks as needed.
What they require
- Excellent spoken and written English.
- Strong phone and customer service skills.
- Friendly, dependable, organized, and detail-oriented.
- Ability to multitask and stay organized in a fast-paced environment.
- Comfortable learning new systems and following established processes.
- Previous experience working with a Managed Service Provider (MSP) (preferred).
Benefits
- Client Relationship: directly working with the client, communicating and addressing client-related matters independently.
- Payments: all payments handled by the client; salary goes directly to you (Elevate and Delegate not involved in payroll).
- Vacation Leaves and Holidays: at the discretion of the client, aligned with the client's business needs and policies.
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