Virtual Medical Receptionist (Part Time)

Position: Virtual Medical Receptionist Working Hours: US Hours (9am-5pm EST) Part-Time, Remote Work. Salary: South African Rand (ZAR) We are looking for a highly empathetic and patient virtual medical Receptionistto support a mental health clinic. This role is ideal for someone with excellent communication and telephone skills who can make patients feel heard, respected, and supported throughout their interaction with the clinic. You will be responsible for scheduling appointments, assisting patients over the phone, working within the clinic’s Electronic Medical Records (EMR) system, and handling sensitive conversations with professionalism and compassion. The successful candidate must be comfortable communicating with people who may be distressed, emotionally vulnerable, or experiencing challenging circumstances, while also providing a high level of patience and understanding to older patients. Key Responsibilities Answer and manage inbound patient calls in a professional, warm, and empathetic manner. Schedule, reschedule, and confirm patient appointments. Assist patients with questions regarding appointments and clinic processes. Handle conversations with patients who may be distressed, anxious, frustrated, or emotionally vulnerable with patience and sensitivity. Communicate effectively with elderly patients and individuals who may require additional assistance or explanation. Accurately capture and update patient information in the EMR/medical system. Maintain accurate and confidential patient records. Follow clinic procedures and ensure all scheduling information is captured correctly. Escalate sensitive or urgent matters to the appropriate clinical or administrative team member. Complete general administrative duties as required. Use Microsoft Excel and other office systems where required. Maintain a consistently professional and compassionate telephone manner. Requirements Previous experience in medical reception, healthcare administration, patient scheduling, customer service, call centre, or a similar role. Exceptional telephone and verbal communication skills. Demonstrated ability to communicate with empathy, patience, and emotional intelligence. Comfortable dealing with sensitive, emotional, or vulnerable individuals. Strong computer literacy and the ability to learn and navigate an EMR/medical system. Excellent attention to detail and accuracy. Strong organisational and time-management skills. Professional, calm, and composed under pressure. Excellent spoken English and a clear, professional telephone manner. Thinking of applying? Here's the inside scoop. Let us walk you through the next steps. Step 1 – Complete Your Application Fill in our application form and upload your CV. This stores your profile in our Applicant Tracking System (ATS) and places you into our active job pipelines, making it easier for us to match you with current and future opportunities. Step 2 – The First Look (One-Way Video Interview) This is where your application comes to life. We review your CV and video interview to get a feel for your experience, communication style, and overall fit. If we like what we see, you're on to the next step! Why do we ask for a video? Because a résumé can tell us what you've done, but it can't show us you . Your video is your moment to shine, and it helps us see: How you communicate and connect with people. How you present yourself professionally. Other opportunities you might be an even better fit for (bonus surprises!). Think of it as your personal trailer. One great video means we can pitch you for multiple roles and get you in front of the right employers, faster. Heads up: Some clients watch your video directly, so make it one you'd be proud to have represent you. This is your highlight reel—make it count! Step 3 – Let's Actually Talk A Sourcing Specialist calls to chat about your experience, your availability, what you want to earn, and the role itself. Consider it a friendly vibe check. Step 4 – The Fine Print, Made Fun We break down what it's like working as an independent contractor—hours, pay, contract terms, the whole deal. No surprises, no fine-print sneakiness. You'll get it all in writing. Step 5 – Matchmaking Time Our Talent Delivery Team plays cupid, matching you to clients where you're most likely to shine. We can't promise everyone gets picked, but we're rooting for you. Step 6 – Showtime Got shortlisted? We'll set up your interview, prep you like a pro, and have your back the whole way—with a Reworks teammate right there facilitating. Step 7 – The Verdict We chase feedback the second it lands and keep you in the loop. Fraud Disclaimer: ReWorks Solutions will never request payment during recruitment or require in-person office visits. All official communication will come from a ReWorks Solutions email address. Please verify any suspicious messages with our team directly.