Virtual Front Desk & Customer Support Assistant (Bilingual)

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Title: Independent Contractor – B-CPT-11346 - Virtual Front Desk & Customer Support Assistant (Bilingual)

[Business Support VA/Junior-Senior Level] (Remote).

Overview

20four7VA is seeking offshore independent contractors to deliver remote services to clients worldwide, with a primary focus on developed markets such as the United States, the United Kingdom, Canada, and Australia.

Client is seeking a professional and customer-focused Virtual Front Desk & Customer Support Assistant to support the daily operations of an after-school program. This role will serve as the primary point of contact for customers by handling inbound phone calls, assisting with registrations, processing payments, maintaining customer records, and coordinating administrative tasks with the office.

The ideal candidate is confident on the phone, highly organized, detail-oriented, and capable of delivering outstanding customer service while managing multiple administrative responsibilities. Spanish bilingual skills are preferred due to the client's customer demographic.

Scope of Services

Contractors will be required to provide services that align with the following client tasks:

Customer Support & Front Desk Operations

• Answer incoming customer phone calls professionally and courteously.
• Assist customers with program registration and enrollment.
• Process customer payments securely over the phone.
• Update customer information, including contact details and account records.
• Handle customer questions and concerns while providing timely resolutions.
• Escalate complex issues to the office when necessary.

Administrative Support

• Maintain accurate customer information within the CRM.
• Generate scheduled reports and submit them to the office for printing.
• Send internal communications and documents via email.
• Document customer interactions, issues, and follow-up actions.
• Follow established workflows, policies, and administrative procedures.

Reporting & Office Coordination

• Prepare recurring operational reports.
• Coordinate updates between customers and the office team.
• Ensure accurate recordkeeping and timely completion of assigned administrative tasks.
• Support smooth day-to-day office operations through effective communication and organization.

Each engagement is based on a defined scope of work and is governed by an independent contractor agreement. Services must be performed professionally, with adherence to any timelines, guidelines, and deliverables agreed upon in writing.

Skills / Qualifications

The Contractor must demonstrate proficiency in the following, depending on the Client’s requirements:

• 3+ years of Virtual Assistant, Administrative Support, Customer Service, or Front Desk experience preferred.
• Excellent English verbal and written communication skills.
• Professional and confident phone presence.
• Strong customer service and conflict-resolution skills.
• High attention to detail and accuracy.
• Excellent organizational and time management skills.
• Ability to work independently with minimal supervision.
• Comfortable learning new software and following established processes.
• Bilingual English/Spanish is highly preferred.

Work Schedule

• Contracted Hours per Week: 30 Hours
• Scheduled Working Days: Monday through Friday (unless otherwise mutually agreed in writing)
• Daily Working Time:
  • Monday–Wednesday: 12:30 PM – 6:00 PM EST
  • Thursday: 1:00 PM – 6:30 PM EST
  • Friday: 9:00 AM – 5:00 PM EST

Note: The Company will make reasonable efforts to align the Assigned VA’s schedule with the Client’s preferred hours as set forth above. However, availability may vary based on time zones, capacity, and the contracted hours set in this SOW. Any changes must be mutually agreed to in writing through a revised SOW.

Terms of Engagement

• Contractors will operate under a Master Services Agreement and a Statement of Work
• This is not an offer of employment; contractors are not employees of 20four7VA or any client
• All compensation is processed through 20four7VA according to the terms of the engagement

Role Summary & Requirements

• REQUIRED SERVICE: Business Support
• REQUESTED EXPERIENCE TIER LEVEL: Junior-Senior Level
• Contracted Hours per Week: 30hours/week
• Daily Working Time: Monday–Wednesday: 12:30 PM – 6:00 PM EST Thursday: 1:00 PM – 6:30 PM EST Friday: 9:00 AM – 5:00 PM EST
• Scheduled Working Days: Monday-Friday
• REPORTING TO/POC: To Be Determined
• Number of VAs: 1
• GENDER PREFERENCE: Female
• LANGUAGES SPOKEN/PREFERENCE: English (Spanish is a strong Plus)
• ACCENT PREFERENCE: Level A–B (native or near-native accent required)
• REGION PREFERENCES: Any

What we offer

• Competitive rates
• Weekly payments
• Various open roles are available
• Free training and upskilling
• Constant support and guidance
• A vibrant community always ready to support you
• And more!