Virtual Assistant - Technical Operations
- Role
- Operations
- Employment
- Part-time30h/week
Open to BR, HN, JM, MX, PH only. Set where you work from to check your eligibility.
No BS summary
Virtual Assistant with technical operations expertise needed for a CIO's office. Must have ERP (Acumatica preferred) and Shopify experience, strong Excel/Google Sheets skills, and technical troubleshooting abilities. Requires excellent communication and organizational skills.
Core skills
Required skills
Required languages
We Clone You is a leading virtual assistant company that specializes in providing virtual assistance to empower businesses of all sizes with world-class virtual assistance. We are currently looking for a motivated Virtual Assistant with expertise in technical operations to join our client's Chief Information Officer (CIO). In this role, you will be responsible for performing various tasks, including: Provide direct administrative and technical support to the CIO; Manage product imports, updates, and data maintenance within Acumatica ERP; Support Shopify store management, including product updates and basic website maintenance; Monitor software updates, integrations, and overall system performance; Troubleshoot basic technical issues and coordinate with software vendors when needed; Maintain technical documentation, SOPs, and internal process documentation; Organize data, create reports, and analyze information using Excel or Google Sheets; Manage calendars, administrative tasks, and project coordination; Support ongoing automation and system improvement initiatives; Requirements Previous experience in a technical support, technical virtual assistant, operations support, or similar role; Experience working with Acumatica ERP (or another ERP platform) and Shopify ; Strong Excel or Google Sheets skills, including Pivot Tables, formulas, and data analysis; Strong technical aptitude and the ability to learn new systems quickly; Excellent problem-solving and troubleshooting skills; Experience coordinating with software vendors or third-party support teams; Strong organizational skills with exceptional attention to detail; Ability to create and maintain clear documentation and SOPs; Strong written and verbal English communication skills; Ability to work independently and proactively manage priorities after onboarding; Availability to occasionally support system updates outside regular business hours; Benefits Work from home; Payment in dollars per working hour (30-hour week); Starting salary between 6$ - 10$ per hour depending on your experience, with room for raises based on performance; A workplace that values its people; Professional development opportunities to grow your career; Be part of a supportive team that values your input and achievements; Referral bonus: If you refer a candidate, you will receive a $50 bonus once they’re hired by one of our clients; Remember to upload your data in English, please. Including your resume.
What you'll do
- Provide direct administrative and technical support to the CIO
- Manage product imports, updates, and data maintenance within Acumatica ERP
- Support Shopify store management, including product updates and basic website maintenance
- Monitor software updates, integrations, and overall system performance
- Troubleshoot basic technical issues and coordinate with software vendors when needed
- Maintain technical documentation, SOPs, and internal process documentation
- Organize data, create reports, and analyze information using Excel or Google Sheets
- Manage calendars, administrative tasks, and project coordination
- Support ongoing automation and system improvement initiatives
What they require
- Previous experience in a technical support, technical virtual assistant, operations support, or similar role
- Experience working with Acumatica ERP (or another ERP platform) and Shopify
- Strong Excel or Google Sheets skills, including Pivot Tables, formulas, and data analysis
- Strong technical aptitude and the ability to learn new systems quickly
- Excellent problem-solving and troubleshooting skills
- Experience coordinating with software vendors or third-party support teams
- Strong organizational skills with exceptional attention to detail
- Ability to create and maintain clear documentation and SOPs
- Strong written and verbal English communication skills
- Ability to work independently and proactively manage priorities after onboarding
- Availability to occasionally support system updates outside regular business hours
Benefits
- Work from home
- Payment in dollars per working hour (30-hour week)
- Starting salary between 6$ - 10$ per hour depending on your experience, with room for raises based on performance
- A workplace that values its people
- Professional development opportunities to grow your career
- Be part of a supportive team that values your input and achievements
- Referral bonus: If you refer a candidate, you will receive a $50 bonus once they’re hired by one of our clients
We Clone You is a leading virtual assistant company that specializes in providing virtual assistance to empower businesses of all sizes with world-class virtual assistance.