Videogames Customer Service Representative (Only WRITTEN SUPPORT)
- Role
- Support
- Employment
- Full-time
Open to MX only. Set where you work from to check your eligibility.
No BS summary
Customer service representative for written support (chats, emails, tickets) in the videogames industry. Must have strong written and verbal English and Spanish communication skills, ability to multitask, adapt to change, and actively listen. Full-time availability and living in Mexico City or Estado de Mexico required. High School Diploma preferred.
Required skills
Optional skills
Required languages
Keywords Studios Mexico is looking for customer service representatives for written support - NO CALLS. POSITION SUMMARY: Player Support communicates with with players and solves their problems, such as lost accounts or questions regarding details, and provides excellent customer service (through chats, emails and tickets). Requirements Strong written and verbal communication skills in English and Spanish. Ability to multi-task. Ability to easily adapt in a constant evolution environment Excellent customer service skills Ability to actively listen to instructions and execute tasks communicated. Full-time availability High School Diploma preferred but not required. Living in Mexico City or Estado de Mexico. Benefits Salary: $10,500 gross (before taxes) Law Benefits. 2 days off. Career path. After 3 months: Medical expenses insurance. Saving funds.facebook.com/watch/?v=570454408169826&... Role Information: EN Studio: Keywords Studios Location: Americas Area of Work: Player Engagement Service: Engage Employment Type: Full Time, Permanent Working Pattern: Remote
What you'll do
- Communicates with players and solves their problems, such as lost accounts or questions regarding details
- Provides excellent customer service (through chats, emails and tickets)
What they require
- Strong written and verbal communication skills in English and Spanish.
- Ability to multi-task.
- Ability to easily adapt in a constant evolution environment
- Excellent customer service skills
- Ability to actively listen to instructions and execute tasks communicated.
- Full-time availability
- Living in Mexico City or Estado de Mexico.
Benefits
- Law Benefits.
- 2 days off.
- Career path.
- After 3 months: Medical expenses insurance.
- Saving funds.
- Grocery tickets ($1,200)
Keywords Studios provides global services and solutions for the games industry, partnering with gaming publishers to support projects across a network of studios and locations. The company brings together 13,000+ people and 70+ studios across 26 countries and also offers AI solutions leveraging its gaming expertise.