Vendor Management Lead

We’re Heidi.

We're building the future of healthcare by giving every clinician the earth's finest AI Care Partner. In just 18 months, our clinical AI products have absorbed the administrative chaos of 73 million patient visits. Today, we support over 2.5 million patient sessions a week across 190+ countries.

Healthcare systems are failing us; clinicians spend more time on documentation than on patients, and the human connection that makes medicine worth practicing is eroding. Our mission is simple: double the world’s healthcare capacity and strengthen the human connection at its heart.

We found product-market fit with a freemium medical scribe that clinicians love. Now, we're expanding. Every task a clinician hands to Heidi is a patient who feels more attended to, a health system unclogged, and a clinician who gets to be a clinician again.

If you don’t choose easy and you want to build something way bigger than yourself then, choose the challenge, choose Heidi.

The role

This is a newly created role in Heidi sitting under the Head of IT and working closely with Finance. As we've grown from startup to scale-up phase we need a single owner of our third-party software spend: what we buy, what we pay, and what we renew.

Our successes means we've grown and quickly! But we need to refine how things are done; we can report on what we spent last month but we cannot say with certainty why we should be spending, what we're about to be locked into, or which contracts are about to blow out.

The goal is to turn spend into a forecastable, auditable line item for Finance — proactive renewals, early overage detection, cleaner payment controls, and accurate P&L reporting — while freeing IT from commercial negotiation, giving them one accurate application/licence inventory tied to actual usage, and building security review directly into the purchase process.

What you’ll do

• Renewals. A live register of every material agreement with notice periods, and enough lead time to run a real process.
• Negotiation. Set the strategy and walk-away position, then negotiates directly with vendor deal desks.
• Usage against commitment. Monitors consumption and seat utilisation, and flags overage exposure before it lands.
• Owns Implementation of Spend Controls. Implement stop gaps across material vendors to limit over consumption risk and improve internal cost savings.
• Rationalisation. Find duplicate tools, unused licences and utilisation gaps, and recommends cuts.
• Budget and forecast. Build the software budget line by line, tracks actuals, reports variance and savings.
• Payment set-up. Provision and control the cards, invoice details and billing entities behind every contract.
• Policy. Alongside IT, owns the procurement policy: approval thresholds, delegation of authority, who can commit Heidi to what.

What you'll need

• Proven experience in software procurement, vendor management, or IT sourcing, ideally within a fast-growing SaaS or tech business.
• A track record of negotiating enterprise software agreements directly with vendor deal desks — you know how to set a walk-away position and hold it.
• Strong commercial acumen with genuine comfort reading contracts, usage-based pricing models, and consumption data to spot risk before it lands.
• Experience building and maintaining a software/vendor register — renewals, notice periods, licence counts, and utilisation — at a scale spanning dozens of active agreements.
• Solid financial literacy: you can build a budget line, track actuals against forecast, and report variance clearly to a finance audience.
• Comfort working cross-functionally between IT, Finance, and the wider business — you'll need to influence without formal authority over the teams actually using the tools.
• Experience designing or improving procurement policy — approval thresholds, delegation of authority, and payment/billing controls.
• A bias for action: this is a build-from-scratch role, so you should be comfortable creating process and structure where none currently exists, not just running an existing playbook.
• Bonus: exposure to vendor security/risk review processes, SaaS/cloud cost optimisation, or LLM/model vendor commercial arrangements.

How we show up

• Build for the next decade, not next quarter. Our targets are outrageous on purpose. The world's health doesn't have the luxury of incrementalism.
• Lead, don't wait. We treat tomorrow's problems today. Sometimes we build what's needed before it's wanted, and we're fine with that.
• Follow the evidence. Trust the patient. We pursue truth relentlessly. But when the subjective and objective disagree, we treat the patient, not the numbers. Ego is a comorbidity we can't afford.
• Own the outcome. Everyone here carries the company. Raise problems with solutions, solve them end-to-end, and never be a bystander.
• Ship, measure, go again. A button today, a workflow tomorrow. More iterations beat better planning. We're precise at pace, not reckless.
• Live in clinicians' reality. Not the ideal workflow, the twenty-patients-before-lunch actual one. We build for exhausted humans, and we'd better be decent ones while we do it.

Why Heidi?

You’ll join a team focused on real-world impact over imaginary valuations and glossy PR. We live and breathe the challenges of modern health systems, and are laser-focused on exacting the change we’d like to see. We’re medicos, engineers, builders, and designers who’ve felt the moral and practical toll of what non-care feels like. True A-players progress extremely fast here.

The nature of the scale-up game is demanding, but we value sustainable performance and mental health. You're trusted to perform, and you set your schedule. We operate on outcomes > inputs, not process theatre. We all take the bins out, metaphorically and literally.

Building what we’re building isn’t always easy. But we didn’t choose easy, we chose to build something that actually matters. We hold ourselves to a higher standard because healthcare demands it. If you join Heidi, you recognise that the deeper question isn’t whether AI can solve the global healthcare crisis, but whose hands will shape it.

The work is hard, but you will trust and admire the people you work beside, and rest easy knowing you’re doing the defining work of your career.

We take care of you.

We offer a $1,000 annual learning and development budget, a $150/month health and wellness allowance, a $500 home office budget, 26 weeks paid primary parental leave and 18 weeks paid secondary parental leave, fertility support up to $10,000, four weeks of work from anywhere per year, and serious equity.