UX Researcher
- Role
- Design
- Employment
- Full-time
- Company size
- Startup
Open to CA only. Set where you work from to check your eligibility.
No BS summary
UX researcher for Product and Design, focused on formative and validation research for enterprise AI customer experience. Needs to work directly with outbound teams, AI implementation teams, and Forward Deployed Engineers around real customer deployments.
About the Company: Netomi is the leading agentic AI platform for enterprise customer experience. We work with the largest global brands like Delta Airlines, MetLife, MGM, United, and others to enable agentic automation at scale across the entire customer journey. Our no-code platform delivers the fastest time to market, lowest total cost of ownership, and simple, scalable management of AI agents for any CX use case. Backed by WndrCo, Y Combinator, and Index Ventures, we help enterprises drive efficiency, lower costs, and deliver higher quality customer experiences.
Want to be part of the AI revolution and transform how the world’s largest global brands do business? Join us!
About the Role You'll be the voice of our users inside Product and Design, running both formative research that shapes what we build and validation research that ensures we built it right. You won't be researching in a vacuum: you'll have direct access to our outbound teams to drive customer conversations, and to our AI implementation teams and Forward Deployed Engineers who live inside customer deployments every day. Few researchers get this close to real enterprise pain points.
What you'll do
- Be the voice of users inside Product and Design
- Run formative research that shapes what the company builds
- Run validation research that ensures the company built it right
- Drive customer conversations through direct access to outbound teams
- Work with AI implementation teams and Forward Deployed Engineers who are inside customer deployments