JustMarkets Tech
Сustomer Support Specialist – Japanese Speaker
RemoteJapan, South Korea, China only
- Role
- Support
- Employment
- Full-time
Salary not disclosed
Check eligibility
Open to JP, KR, CN only. Set where you work from to check your eligibility.
No BS summary
Специалист по поддержке клиентов с владением японским и английским языками. Отвечает на запросы через чат, мессенджеры, тикет-систему и телефон. Анализирует данные клиентов, решает проблемы и поддерживает долгосрочные отношения. Требуется опыт работы с недовольными клиентами и знание лучших практик сервиса.
Core skills
Customer Support
Required skills
Google Workspace
Optional skills
Basic knowledge of working with Google Workspace (Drive, Sheets, Docs)Experience in resolving complex issuesExperience in communicating with upset or angry clientsBasic understanding of empathy and its role in customer serviceAbility to identify weak points in the customer service processFamiliarity with best customer service practicesStrong interpersonal and communication skillsHigh level of professionalism
Required languages
Japanese proficientEnglish proficient
Responsibilities
- Efficiently respond to and communicate with clients to understand and meet their needs through various communication channels: live chat, messengers, ticketing system, and phone
- Effectively analyze customer data to provide appropriate recommendations and resolve issues
- Resolve product or service concerns by clarifying the customer’s problem, identifying the cause, selecting and explaining the best solution, expediting corrections or adjustments, and following up to ensure resolution
- Demonstrate excellent customer service by fostering positive long-term relationships and encouraging repeat business
- Build rapport with clients and effectively manage conflicts or misunderstandings
- Contribute to team efforts by achieving related results as needed
- Commit to meeting quality standards when handling customer inquiries
Requirements
- Basic knowledge of working with Google Workspace (Drive, Sheets, Docs)
- Experience in resolving complex issues
- Experience in communicating with upset or angry clients
- Basic understanding of empathy and its role in customer service
- Ability to identify weak points in the customer service process
- Familiarity with best customer service practices
- Proficiency in spoken and written Japanese and English
- Strong interpersonal and communication skills
- High level of professionalism
- Strong attention to detail and punctuality
- Ownership of a personal laptop (Windows with a minimum of 8GB RAM or Apple Mac model 2015 or newer)
- Stable internet connection
We offer
- Working for a dynamically growing company
- Trainee period
- Opportunity to work remotely
- 12 shifts of annual leave per year
- 8 shifts of sick leave per year
- Professional education budget
- Language learning budget
- Wellness budget (gym membership, sports gear and related expenses)
Apply for Сustomer Support Specialist – Japanese Speaker
What you'll do
- Efficiently respond to and communicate with clients to understand and meet their needs through various communication channels: live chat, messengers, ticketing system, and phone
- Effectively analyze customer data to provide appropriate recommendations and resolve issues
- Resolve product or service concerns by clarifying the customer's problem, identifying the cause, selecting and explaining the best solution, expediting corrections or adjustments, and following up to ensure resolution
- Demonstrate excellent customer service by fostering positive long-term relationships and encouraging repeat business
- Build rapport with clients and effectively manage conflicts or misunderstandings
- Contribute to team efforts by achieving related results as needed
- Commit to meeting quality standards when handling customer inquiries
What they require
- Experience in resolving complex issues
- Experience in communicating with upset or angry clients
- Proficiency in spoken and written Japanese and English
- Ownership of a personal laptop (Windows with a minimum of 8GB RAM or Apple Mac model 2015 or newer)
- Stable internet connection
Benefits
- Working for a dynamically growing company
- Trainee period
- Opportunity to work remotely
- 12 shifts of annual leave per year
- 8 shifts of sick leave per year
- Professional education budget
- Language learning budget
- Wellness budget (gym membership, sports gear and related expenses)
building a high-performance trading platform
Fintech
Salary not disclosed