UC Field Support Engineer
- Employment
- Full-time
The listing doesn't say where it hires from. It may hire in United States (90% confidence). This is an estimate, not an eligibility rule; verify before applying.Signals: employment terms and stated job location.
No BS summary
UC Field Support Engineer, onsite in Camp Springs, Maryland, US. Requires strong expertise in Avaya Government Cloud, Cisco UC, and Microsoft Teams, plus hardware/endpoint troubleshooting and SLA compliance. US citizenship preferred.
Core skills
Required skills
Optional skills
UC Field Support Engineer Location: Maryland, Camp Springs Preferred: US Citizenship Job Description: The UC Field Support Engineer will be responsible for delivering technical support for UC systems, including incident resolution, hardware and endpoint troubleshooting, and coordination with centralized support teams to ensure continuity of operations. This individual will support the day-to-day operation and maintenance of UC infrastructure, ensuring uninterrupted, secure, and high-quality UC services across all USCIS locations. The role includes supporting the transition toward a cloud-native, Microsoft Teams-based UC environment, coordinating security and compliance requirements, and contributing to continuous modernization initiatives. Requirements Required Skills: Strong expertise in UC infrastructure technologies, including Avaya Government Cloud telephony, Cisco Unified Communications infrastructure, and Microsoft Teams collaboration services. Proficiency in hardware and endpoint troubleshooting, incident resolution, and technical support. Experience in managing service delivery and ensuring compliance with defined SLAs. Technical knowledge of hybrid on-premises and cloud environments. Ability to analyze performance data, service trends, and workload metrics. Excellent communication and collaboration abilities to work with cross-functional teams and stakeholders. Strong problem-solving skills to detect and resolve UC service issues. Nice To have Skills: Familiarity with integration requirements and modernization objectives for UC solutions. Knowledge of architectural leadership for enterprise UC solutions. Advanced technical and operational expertise across UC services. Certifications: Relevant certifications in UC systems and solutions, such as Cisco Certified Network Professional (CCNP) Collaboration or similar. Certifications in cloud services, such as Microsoft Certified: Azure Solutions Architect Expert or similar. Benefits We are proud to offer competitive compensation and benefits packages to include Medical Dental Vision Basic Life Health Saving Account 401K matching Three weeks of PTO/Sick 11 Paid Holidays Pre-Approved Online Training
What you'll do
- Deliver technical support for UC systems, including incident resolution, hardware and endpoint troubleshooting, and coordination with centralized support teams
- Support day-to-day operation and maintenance of UC infrastructure, ensuring uninterrupted, secure, and high-quality UC services across all USCIS locations
- Support the transition toward a cloud-native, Microsoft Teams-based UC environment
- Coordinate security and compliance requirements
- Contribute to continuous modernization initiatives
What they require
- Strong expertise in UC infrastructure technologies, including Avaya Government Cloud telephony, Cisco Unified Communications infrastructure, and Microsoft Teams collaboration services
- Proficiency in hardware and endpoint troubleshooting, incident resolution, and technical support
- Experience in managing service delivery and ensuring compliance with defined SLAs
- Technical knowledge of hybrid on-premises and cloud environments
- Ability to analyze performance data, service trends, and workload metrics
- Excellent communication and collaboration abilities to work with cross-functional teams and stakeholders
- Strong problem-solving skills to detect and resolve UC service issues
- Relevant certifications in UC systems and solutions, such as Cisco Certified Network Professional (CCNP) Collaboration or similar
- Certifications in cloud services, such as Microsoft Certified: Azure Solutions Architect Expert or similar
Benefits
- Medical
- Dental
- Vision
- Basic Life
- Health Saving Account
- 401K matching
- Three weeks of PTO/Sick
- 11 Paid Holidays
- Pre-Approved Online Training