Training & Document Control Manager

POSITION SUMMARY We are seeking a highly autonomous, tech-forward, and experienced Manager to lead the training and development efforts across our Patient Coordinator (inside sales), Billing Call Center, Patient Experience, and Document Control teams. This role requires a strong strategic mindset and a self-starter who thrives with little to no hand-holding. You will take ownership of our training initiatives, leveraging artificial intelligence and data analytics to identify skill gaps, build robust onboarding programs, and lead a team to execute them effectively. By fostering a culture of continuous development and utilizing modern technology, you will play a vital role in elevating employee performance, increasing productivity, and driving our overarching business goals. PRIMARY RESPONSIBILITIES Program Strategy & Development Strategic Alignment: Leverage a strong strategic mindset to align all training initiatives with the company’s long-term business objectives and operational goals. AI Integration: Utilize artificial intelligence tools to optimize the creation of training materials, automate administrative workflows, and enhance modern e-learning experiences. Identify Training Needs: Collaborate with supervisors and line managers across PCs, Billing, Patient Experience, and Document Control to assess current and future training requirements through job analysis, career pathing, and performance appraisals. Design Training Plans: Develop individualized and team-wide training and development plans that address operational expectations. Curate Materials: Review, select, and maintain training resources to ensure they are current, accurate, and highly effective. Tailor Methodology: Deploy a wide variety of modern and traditional training methods (mentoring, coaching, on-the-job, in-classroom, e-learning, workshops, and simulations) to suit different adult learning styles. Execution & Leadership Lead Initiatives: Take extreme ownership of training rollouts from conception to completion, requiring minimal direction or supervision. Manage the Team: Oversee the daily activities of training associates and consultants, ensuring alignment and high-quality delivery. Lead Onboarding: Conduct effective induction and orientation sessions to ensure new hires are rapidly and thoroughly prepared for their roles. Continuous Learning: Provide structured opportunities for ongoing employee development and upskilling. Troubleshoot & Adapt: Resolve any specific performance or comprehension problems and tailor training programs in real-time as necessary. Measurement, Data Analytics & KPIs Data-Driven Assessment: Leverage data analytics to track employee performance, measure training ROI, and objectively evaluate program effectiveness to ensure company standards are met. Track KPIs: Maintain, analyze, and communicate training Key Performance Indicators (KPIs) to executive leadership, translating data into actionable insights. Industry Alignment: Maintain a keen understanding of training trends, technological developments, and best practices. QUALIFICATIONS Experience: 5+ years of experience leading training programs, ideally for inside sales or revenue-generating teams. Familiarity with recognized sales methodologies (e.g., Sandler, The Challenger Sale, SPIN) is a major plus. Education: Bachelor’s degree in Education, Human Resources, Business, or a related field is preferred. Certifications (Preferred): Standout candidates will hold credentials in L&D (e.g., CPTD, APTD), process improvement (e.g., Lean Six Sigma Green/Black Belt), or healthcare compliance and billing (e.g., CPB, CPC, HIPAA). Industry Knowledge: A background in medical billing, healthcare document control, or patient experience is highly preferred. Language: Bilingual (English and Spanish) is strongly preferred. Technical Skills: Highly tech-savvy with proficiency in Learning Management Systems (LMS), generative AI tools, data analytics platforms (e.g., Snowflake, Power BI), and instructional design software (e.g., Articulate 360). Communication: Excellent communication, writing, and leadership skills, with a strong ability to produce clear reports and training manuals. KNOWLEDGE, SKILLS, AND ABILITIES Self-Driven Owner: Highly independent; requires little to no hand-holding and takes complete ownership of projects and team outcomes. Tech-Forward & Analytical: Adept at leveraging modern technology, AI, and data analytics to scale training efforts and measure impact objectively. Strategic Thinker: Hypothesis-driven with the ability to see the "big picture" and anticipate future organizational training needs based on data. Patient-Centric: A deep passion for driving a positive patient experience through well-trained staff. Problem Solver: Superior problem-solving skills to measure what works, fix what doesn't, and proactively overcome roadblocks. Detail-Oriented: Close attention to detail, especially regarding healthcare compliance and document control standards. Adaptable: Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form. Prioritization: Ability to work on multiple tasks, manage time effectively, and prioritize work in a fast-paced environment. Collaborative: Exceptional ability to work cross-functionally as a team player with leaders from diverse departments. Flexible: Willingness to work extended hours as necessary to support training rollouts or critical business needs. The pay range is listed and actual compensation packages are based on a wide array of factors unique to each candidate, including but not limited to skill set, years & depth of experience, certifications and specific office location. This may differ in other locations due to cost of labor considerations. Remote USA $95,000 — $115,000 USD OUR OPPORTUNITY Natera™ is a global leader in cell-free DNA (cfDNA) testing, dedicated to oncology, women’s health, and organ health. Our aim is to make personalized genetic testing and diagnostics part of the standard of care to protect health and enable earlier and more targeted interventions that lead to longer, healthier lives. The Natera team consists of highly dedicated statisticians, geneticists, doctors, laboratory scientists, business professionals, software engineers and many other professionals from world-class institutions, who care deeply for our work and each other. When you join Natera, you’ll work hard and grow quickly. Working alongside the elite of the industry, you’ll be stretched and challenged, and take pride in being part of a company that is changing the landscape of genetic disease management. WHAT WE OFFER Competitive Benefits - Employee benefits include comprehensive medical, dental, vision, life and disability plans for eligible employees and their dependents. Additionally, Natera employees and their immediate families receive free testing in addition to fertility care benefits. Other benefits include pregnancy and baby bonding leave, 401k benefits, commuter benefits and much more. We also offer a generous employee referral program! Natera is proud to be an Equal Opportunity Employer. We are committed to ensuring a diverse and inclusive workplace environment, and welcome people of different backgrounds, experiences, abilities and perspectives. Inclusive collaboration benefits our employees, our community and our patients, and is critical to our mission of changing the management of disease worldwide. All qualified applicants are encouraged to apply, and will be considered without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, age, veteran status, disability or any other legally protected status. We also consider qualified applicants regardless of criminal histories, consistent with applicable laws. If you are based in California, we encourage you to read this important information for California residents.com email domain ONLY. Email communications from all other domain names are not from Natera or its employees and are fraudulent. Natera does not request interviews via text messages and does not ask for personal information until a candidate has engaged with the company and has spoken to a recruiter and the hiring team. Natera takes cyber crimes seriously, and will collaborate with law enforcement authorities to prosecute any related cyber crimes. For more information: - BBB announcement on job scams - FBI Cyber Crime resource page