Hard Rock Digital
Training & Development Specialist
RemoteCanada, United States only
- Employment
- Full-time
- Company size
- Enterprise
Salary not disclosed
Check eligibility
Open to CA, US only. Set where you work from to check your eligibility.
No BS summary
Training specialist for customer operations delivering onboarding and ongoing instructor-led and virtual training. Requires 3+ years customer service and 5+ years as a trainer, fluent English, and willingness to travel up to 50%. Candidate must be located within a reasonable distance of New Jersey, Florida or Canada offices.
Core skills
learning content developmenttraining delivery
Required skills
training delivery (face-to-face)virtual training deliveryadult learning principlesonboarding traininglearning plan creationcustomer servicecall center experience
Optional skills
casino knowledgeigaming knowledgeexperience building detailed training documentationability to address underperformance with structured plans
Required languages
English Fluency
What you'll do
- Deliver regular onboarding training to new starter cohorts
- Facilitate and deliver training sessions, develop appropriate objectives and ensure customer satisfaction
- Work with the content team to ensure training materials are up to date
- Transform knowledge base content into training materials
- Monitor all customers issues and provide training to resolve them
- Coordinate with operations teams and provide optimal levels of customer services and recommend best practices
- Deliver train the trainer courses with the team
- Deliver training in face-to-face and virtual environments
- Create learning plans and learning content
What they require
- Minimum of 3 years experience in customer services
- 5 years in a trainer position
- Previous experience within a call center environment
- Experience delivering training in both a face-to-face and virtual environment
- Strong understanding of adult learning principles and theories
- Engaging & fun delivery/facilitator style that inspires others to learn
- Excellent organization and prioritization skills
- Excited and motivated by change, multi-tasking, and working within a fast-paced environment
- Strong communicator, able to influence at all levels
- Keen to succeed and passionate about people development
- Attention to detail
- Fluency in English
- Willing to travel up to 50% (domestic and internationally)
- As a regulated gaming company, you may be required to obtain a gaming license issued by the appropriate state agency as a condition of employment
Benefits
- Competitive pay and benefits
- Flexible vacation allowance
- Startup culture backed by a secure, global brand
- Roster of Uniques
- Diverse and inclusive work environment
- Equal opportunities employer
Hard Rock Digital is on a mission to become the best online sportsbook, casino, and social gaming company in the world. It is rooted in the Hard Rock brand and the Seminole Tribe of Florida, bringing gaming, entertainment, and hospitality into the digital space.
GamingStartup
What people say about this company
3.5/ 5
Salary not disclosed