Trading Operations Associate
- Role
- Operations
- Experience
- Mid
- Company size
- Mid-size
The listing doesn't say where it hires from. Check the description or the employer's site before applying.
No BS summary
Trading operations/customer support associate with 2-3 years in brokerage operations, trading, or related work. Must know trading platforms, equities trading, FIX protocol, and have or obtain FINRA Series 7/63 or local equivalent within 6 months. Requires excellent English plus proficient verbal communication in another language.
Core skills
Required skills
Optional skills
Required languages
Optional languages
Who We Are:
Alpaca is a US-headquartered, global leader in agent-first brokerage infrastructure for stocks, ETFs, options, crypto, fixed income, 24/5 trading, and more.
Amongst our subsidiaries, Alpaca is a licensed financial services company, serving hundreds of financial institutions across 40 countries with our institutional-grade APIs. This includes broker-dealers, investment advisors, wealth managers, hedge funds, and crypto exchanges, totalling over 10 million brokerage accounts.
Our global team is a diverse group of experienced engineers, traders, and brokerage professionals who are working to achieve our mission of opening financial services to everyone on the planet. We're deeply committed to open-source contributions and fostering a vibrant community, continuously enhancing our award-winning, developer-friendly API and the robust infrastructure behind it.
Alpaca is proudly backed by $400 million in funding from top-tier global investors including Portage Ventures, Spark Capital, Tribe Capital, Social Leverage, Horizons Ventures, Opera Tech Ventures, SBI Group, Derayah Financial, Unbound, Peak XV, Elefund, and Y Combinator.
Our Team Members:
We're a dynamic team of 400+ globally distributed members who thrive working from our favorite places around the world, with teammates spanning the USA, Canada, Japan, Hungary, Nigeria, Brazil, the UK, and beyond!
We're searching for passionate individuals eager to contribute to Alpaca's rapid growth. If you align with our core values—Stay Curious, Have Empathy, and Be Accountable—and are ready to make a significant impact, we encourage you to apply.
Your Role:
As an Trading Operations Associate, you will provide high-quality support to enterprise-level clients, addressing issues related to order entry, execution, best ex, trade surveillance and high-touch order handling. You will build and maintain strong relationships, proactively monitoring client trading activity to ensure smooth operations. Collaborating with trading operations desks, IT, and compliance teams, you’ll resolve issues and offer relevant market insights. Additionally, you will ensure all trading activities comply with regulatory requirements while identifying and addressing potential risks. Your role will also involve gathering client feedback to enhance services and tools.
Key Responsibilities:
Customer Support:
- Deliver high-quality support to enterprise-level clients through various channels (phone, email, chat).
- Investigate and resolve issues related to account management, order entry, processing, execution, FIX sessions, and OMS functionality.
- Assist clients with troubleshooting and technical issues to ensure seamless operations.
Trading Services:
- Monitor client accounts and trading activity for anomalies, providing timely alerts and support as necessary.
- Stay informed on market developments and trading infrastructure to offer relevant guidance and insights to clients.
- Monitor corporate actions, including dividends, stock splits, mergers, and other events, ensuring accurate and timely communication and resolution.
Collaboration and Feedback:
- Work closely with trading desks, operation, IT, and compliance teams to address and resolve client issues efficiently.
- Collect client feedback and share insights with product development and management teams to refine services and tools.
Compliance and Risk Management:
- Ensure all client interactions and trading-related activities adhere to regulatory requirements and internal policies.
- Proactively identify and address potential risks associated with client operations and trading processes.
Qualifications:
- Bachelor’s degree in Finance, Business Administration, Economics, or a related field.
- At least 2-3 years of experience in brokerage operations, trading, or a related field.
- Proven experience in customer support, relationship management, and trading services.
- Demonstrated experience with trading platforms and equities trading and familiarity with FIX protocol. Options experience is a plus.
- Must either possess FINRA series 7, 63 or local equivalent with a willingness to obtain in the first 6 months.
- Strong communication and interpersonal skills, with the ability to build and maintain client relationships.
- Excellent English written and verbal communication skills to interact with internal and external stakeholders.
- Proficient verbal communication skills in a language other than English. French, German, or Arabic are a plus.
- Ability to work independently, manage priorities, and meet deadlines in a fast-paced environment.
- High ethical standards and a commitment to maintaining confidentiality.
How We Take Care of You:
- Competitive Salary & Stock Options
- Health Benefits
- New Hire Home-Office Setup: One-time USD $500
- Monthly Stipend: USD $150 per month via a Brex Card
Alpaca is proud to be an equal opportunity workplace dedicated to pursuing and hiring a diverse workforce.
Recruitment Privacy Policy
What you'll do
- Deliver support to enterprise-level clients via phone, email, and chat
- Investigate and resolve issues related to account management, order entry, processing, execution, FIX sessions, and OMS functionality
- Troubleshoot client technical issues to ensure seamless operations
- Monitor client accounts and trading activity for anomalies
- Provide timely alerts and support for trading activity issues
- Stay informed on market developments and trading infrastructure
- Monitor corporate actions including dividends, stock splits, mergers, and other events
- Work with trading desks, operations, IT, and compliance teams to resolve client issues
- Collect client feedback and share insights with product and management teams
- Ensure client interactions and trading-related activities comply with regulatory requirements and internal policies
- Identify and address risks in client operations and trading processes
- Monitor client accounts and trading activity for anomalies and provide timely alerts and support
- Stay informed on market developments and trading infrastructure to guide clients
- Monitor corporate actions such as dividends, stock splits, and mergers
- Collect client feedback and share insights with product development and management
- Ensure client interactions and trading activities comply with regulatory requirements and internal policies
- Identify and address risks associated with client operations and trading processes
- Deliver support to enterprise-level clients through phone, email, and chat
- Assist clients with troubleshooting and technical issues
- Provide timely alerts and support as necessary
- Collect client feedback and share insights with product development and management teams
- Daily surveillance of all customer activity
- Daily operational tasks including trading and cash management functions
- Cryptocurrency trade execution monitoring and exception management
- Cryptocurrency inventory account management
- Data analysis
- Review of general ledger accounts, identify and reconcile account discrepancies
- Support the Anti-Money Laundering Program and investigations that result from suspected suspicious activity
- Proactively drive impactful changes across workflows, policies and tools
- Engage with multiple teams to create a better product and improved user environment
- Clearly communicate with internal and external partners in an effective, tactical, and insightful manner
- Communicate complex topics into easily understood and meaningful content
- Ad hoc duties and projects as assigned
- Willing to work weekends
What they require
- Bachelor’s degree in Finance, Business Administration, Economics, or a related field
- At least 2-3 years of experience in brokerage operations, trading, or a related field
- Experience in customer support, relationship management, and trading services
- Experience with trading platforms and equities trading
- Familiarity with FIX protocol
- Must possess FINRA Series 7, 63, or local equivalent, or be willing to obtain it in the first 6 months
- Strong communication and interpersonal skills
- Excellent English written and verbal communication skills
- Proficient verbal communication skills in a language other than English
- Ability to work independently, manage priorities, and meet deadlines in a fast-paced environment
- High ethical standards and commitment to confidentiality
- Proven experience in customer support, relationship management, and trading services
- Must possess FINRA Series 7, 63, or local equivalent, or be willing to obtain them in the first 6 months
- Must possess FINRA Series 7, 63, or local equivalent, or be willing to obtain in the first 6 months
- Ability to build and maintain client relationships
- + 3 years of relevant experience in a broker dealer, financial services, or crypto currency operations role; back office experience is a plus
- Strong desire to learn both professional and technical skills
- Work effectively and supportively within a team environment
- The ability to work independently as needed.
- Strong attention to detail, and problem-solving skills with the ability to thrive in a fast-paced environment
- Must possess the ability to adapt to a changing business and regulatory environment
- Enjoys challenges and taking ownership of new responsibilities
Benefits
- Competitive salary and stock options
- Health benefits
- New hire home-office setup: one-time USD $500
- Monthly stipend: USD $150 per month via a Brex Card
- Competitive salary
- Stock options
- One-time USD $500 new hire home-office setup
- USD $150 monthly stipend via Brex Card
- Competitive Salary & Stock Options
Alpaca is a modern platform for trading. Alpaca's API is the interface for your trading algorithms, bots, or applications to communicate with Alpaca''s brokerage and other services.
What people say about this company
3.6/ 5