Technology Operations Support Analyst

Facet was founded in 2016 on the belief that objective, personalized financial advice is essential to living well. Our mission is to empower people to live more enriched lives by delivering a new standard of advice. By removing asset minimums, we provide holistic planning that goes far beyond investments to address every way money impacts life. To achieve this, we leverage a "human-plus-tech" approach, combining the expertise of CFP® professionals with cutting-edge AI and automation. This model allows Facet to integrate advice into our members’ entire financial picture—all for an affordable, flat membership fee. Our commitment to innovation and member success has earned national recognition, including being ranked the #1 Best Financial Advisory Firm 2025 by USA TODAY and named to Newsweek’s list of America’s Top Financial Advisory Firms 2025. With an A+ BBB Rating and a Trustpilot “Excellent” score*, we are proud to be redefining the industry for our members and our team alike. Why Join the Facet Team? Champion the Employee Experience: Have the autonomy to ensure Facet's team has flawless, secure, and zero-friction access to the mission-critical tools they need to build innovative software and service our clients. Allergic to Manual Work: Join a team that despises operational drag. If user provisioning or a software deployment has to be done manually more than once, your default instinct is to script it out of existence. You will have the mandate to systematically replace human-in-the-loop IT bottlenecks with automated workflows. Frontlines of FinTech Security: Work at the intersection of IT operations and cybersecurity. You won't just reset passwords; you’ll actively monitor threat intelligence, tune security tooling, and play a pivotal role in protecting our systems. Scale with Engineering Rigor: Bring engineering best practices to internal IT. Use modern deployment tools, monitoring capabilities, and change management to ensure our fleet of devices and internal platforms maintain exceptional trust, compliance, and uptime. Collaborative Technical Influence: Partner across the organization—from end-users to engineering leadership—to coordinate vulnerability patching, implement threat response capabilities, and steer critical vendor relationships. What You’ll Do End-User & Platform Support: Provide exceptional, white-glove service for resolving end-user computing and customer platform issues. Operate as a true champion for internal users and security across the organization. Identity & Access Automation: Coordinate and provide comprehensive support for all aspects of user provisioning and deprovisioning, actively seeking opportunities to automate access lifecycles. Security Monitoring & Triage: Monitor critical security tooling. Review, respond to, and escalate appropriate security events to protect our client and company data. Threat Intelligence & Defense: Translate relevant security intelligence into actionable configurations within our security tooling. Support the implementation and operationalization of threat event monitoring and response capabilities. Endpoint & Fleet Management: Provide seamless software deployment support. Coordinate the identification and resolution of security vulnerabilities and manage end-to-end system patching across our device fleet. Proactive Performance Monitoring: Monitor key indicators to anticipate performance issues in our systems and SaaS applications, rectifying them before they impact team productivity. Continuous Learning (and Hacking): Stay curious, acquire new domain knowledge, evaluate new technologies, and maybe even learn to hack something to better defend our infrastructure. Requirements Basic Qualifications Experience: 1-3 years of experience operating as a helpdesk or security operations analyst, with a foundational understanding of triage, remediation, and escalation protocols. Helpdesk Support: Demonstrated experience providing level 1 or level 2 helpdesk support services with a focus on empathy, organization, and efficient resolution. Scripting & Automation: Beginner to intermediate scripting or software development experience (in any language) to help eliminate operational drag. OS Troubleshooting: Familiarity with the basic operations, administration, and troubleshooting of Windows, MacOS, or ChromeOS environments. Remote Fleet Management: Familiarity with modern software distribution and remote management technologies (such as InTune, Kaseya, or Connectwise) for Windows, MacOS, or ChromeOS. Preferred Qualifications SaaS Administration: Hands-on experience working with and administering core enterprise SaaS tools including Google Workspace, AzureAD, Slack, and Zoom. Platform Support: Experience with supporting and troubleshooting enterprise platforms such as Jira, ServiceNow, and Salesforce. Security Tooling: Experience operating, tuning, or deploying security technology stacks and threat monitoring solutions. Technical Writing: Playbook and/or knowledge-based technical writing experience to help scale self-service IT operations. Project Lifecycles: Solid understanding of change management and/or project management lifecycles. Benefits $90,000-$110,000 annual salary + bonus determined by the experience, knowledge, skills, and abilities of the applicant - Please note, our salary ranges are based on current market data. Should you feel strongly that we are not in line, we highly recommend you to reach out and let us know. We are always looking to improve on building the best place for employees. Equity Unlimited PTO All the benefits: medical, dental, and vision insurance, 401(k) with employer match, short and long term disability coverage (paid by Facet), life insurance options and paid parental leave Certification reimbursement program Work from anywhere in the US *Facet was ranked #1 Best Financial Advisory Firm 2025 by USA TODAY in April 2025 who partnered with Statista to rank the top 500 RIAs. Recommendations were collected via an independent survey among over 30,000 individuals. self-recommendations were prohibited, and no compensation was provided for the ranking. Facet has been Accredited with the Better Business Bureau® since June 2025, and as of February 2026 holds an A+ BBB Rating. This Accreditation does not imply BBB approval or endorsement. Plant-A Insights Group and Newsweek partnered to identify America's Top Financial Advisory Firms 2025. This analysis was performed with data as of September 2024 and reviewed over 15,000 financial advisories registered with the SEC. These rankings prepared by Plant-A reflect editorial content and no compensation was provided by Facet in connection with America's Top Financial Advisory Firms 2025." As of February 25, 2026; Facet has a 4.8 star rating with TrustPilot.com. TrustPilot uses a formula for calculation that considers three factors: time span, frequency, and Bayesian average. After the calculation, a TrustScore is then visualized into a star rating from 1 to 5 stars, including half stars. Facet’s star rating is calculated from reviews from January of 2022 to present day. Daily star rating may fluctuate. Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews and Facet has not made any payments in offer or receipt of any reviews. Please see additional information.