Technical Support Representative
RemotePhilippines only
- Role
- Support
- Employment
- Full-time
$5–$6/hr
Check eligibility
Open to PH only. Set where you work from to check your eligibility.
No BS summary
Full-time remote technical support rep in the Philippines for first-level user support by phone, chat, and email. Needs general PC/software knowledge, communication skills, ticketing familiarity preferred, and EST business hours.
Core skills
Technical Support
Optional skills
ExcelJavaHTMLZendeskFreshdeskFileZillaFTP clients
What you'll do
- Respond to customer inquiries via phone, chat, and email in a timely and professional manner
- Provide basic technical support for software, user access, and general system navigation
- Create, update, and resolve support tickets using our ticketing system
- Escalate complex issues to appropriate internal teams when necessary
- Document all customer interactions and troubleshooting steps accurately
- Follow standard operating procedures and contribute to knowledge base updates
What they require
- General knowledge of PCs and software applications
- Prior experience in a technical support or customer service role preferred
- Familiarity with ticketing systems and tools is an asset
- Strong written and verbal communication skills
- Automotive background is an asset but not required
- Ability to work independently and troubleshoot effectively
- Full-time, Eastern Standard Time business hours
Benefits
- Opportunities for growth and advancement
- Competitive compensation package, including Maxicare HMO
- Training on our internal platform
- Supportive and collaborative environment
$5–$6/hr