Technical Support

Who is sa.global

sa.global addresses industry challenges through vertical-focused solutions. Leveraging modern technologies like AI and Copilot, we empower organizations to make intelligent decisions and act faster. Our solutions and services are 100% based on Microsoft business applications and the Microsoft Business Cloud, and benefit advertising and marketing, accounting, architecture and engineering, consulting, homebuilding, legal, and IT services companies. Through our industry-first approach, we want to put solutions in the hands of people closest to the problem to enable organizations to act faster and make intelligent decisions.

Over 800,000 users in 80 countries around the world rely on sa.global's industry-focused expertise to gain value faster, adapt quickly to changes, and build for the future. We have 30+ years of real-world experience, we are an 11-time winner of the Microsoft Dynamics Partner of the Year Award, and we’ve been a part of Microsoft’s elite Inner Circle for11 years. Our global organization has a 1000-member team across 25 countries.

Why Choose sa.global

Open, flexible, vibrant, collaborative, and diverse – these are just some of the terms that our employees use to describe the culture at sa.global. We believe and encourage innovative and dynamic thinking. Our culture and values give us the extra edge to help us scale to greater heights.

Led by our Core Values: Agile, Capable, and Committed, which form an integral part of who we are, we constantly strive to provide an inclusive work environment. Our employees come from varied cultural and social backgrounds, and we strive each day to work towards making sa.global a great place to work.

Values of sa.global

• Contribute towards a working environment that epitomizes “one sa.global” where everyone is seen as an equal, and equality and diversity is championed.
• Interact with a wide variety of colleagues, customers, and stakeholders at all levels with respect, courtesy, and professionalism.
• Come as you are, make work fun & others successful, and foster an always learning mentality.

Position Overview

sa.global in Colombia is looking for a driven Support Architect to accelerate our growth. We are looking for a passionate professional who is excited to grow our HomebuilderONE business together with a great team.

As a Support Architect at sa.global, you're responsible for maintaining the well-being of the HomebuilderONE systems for existing customers. HomebuilderONE is a completely custom solution developed within D365 Finance & Operations that focuses on features that benefit the homebuilding industry. The Support Architect acts as the primary source of technical solutions to system problems as reported by customers of HomebuilderONE.

Areas of Responsibility

• Triage customer-reported technical issues in live D365 environments. Issues could be related to the HomebuilderONE product, customer customizations, or integrations to third-party platforms.
• Work with the Customer Service team to deliver solutions (technical and non-technical) for customer-reported issues.
• Maintain customer environment topologies.
• Mentor and act as a sounding board for other customer service team resources.
• Provide technical guidance for customer service team members.
• Work with the HomebuilderONE product team to address flaws in the HomebuilderONE product that would impact multiple customers.

Skills and Experience

• Demonstrated experience working with customers to resolve technical issues within D365 Finance and Operations systems, including performance tuning, root-cause diagnostics, and batch job troubleshooting.
• Familiarity with D365 Finance and Operations customization and extension methods (chain of command, event handlers, extension classes, etc.)
• Proficiency using SQL and related diagnostic tools (e.g., SQL Server Management Studio, Trace Parser) to investigate and resolve data-related issues.
• Experience with Azure DevOps, LCS, and PPAC (Power Platform Admin Center) for environment lifecycle management, including database refresh/copy requests, repository management (Git and TFS), Azure build pipelines, and maintenance scheduling.
• Experience opening and managing support tickets directly with Microsoft, including preparing clear repro steps and diagnostic data for escalations.
• Experience coordinating with third-party ISVs whose products integrate with D365 F&O, isolating whether an issue lives in core F&O, the ISV layer, or custom code.
• Familiarity with data entities, the Data Management Framework (DMF), and common integration patterns (OData, Power Automate, Azure Service Bus, Logic Apps, Azure functions, D365 F&O service classes) connecting F&O to external systems.
• Contributing to building a culture and way of working characterized by a proactive attitude, teamwork focus, strong performance ethics, high professionalism, and high energy.
• Contributing to global best practice and reuse.
• Ability to establish credibility amongst customers and peers.
• Able to demonstrate initiative and a proactive approach to daily tasks.
• Ability to work independently and as part of a global team.
• Able to work under pressure and meet deadlines.
• First-class communication and presentation skills.

Education

• Bachelor's degree in Business or Business Management or equivalent education and experience, is preferable.
• Microsoft certification exams MB-300 and MB-500 are preferred.