Axonius
Technical Support Engineer
RemoteCanada only
- Role
- Support
- Experience
- Mid
- Company size
- Startup
Salary not disclosed
Check eligibility
Open to CA only. Set where you work from to check your eligibility.
No BS summary
Technical Support Engineer in Ontario, Canada with 3+ years in software or technology support. Must troubleshoot networking fundamentals, RESTful APIs, and Linux Shell in enterprise settings. Cybersecurity/IT infrastructure product context.
Core skills
RESTful APIsLinux ShellTechnical troubleshooting
Required skills
TCP/IPRoutingSubnetsFirewall rulesProxy connectivity
Optional skills
PythonApplication logscURLTLSSSL certificatesSAMLDatabasesMongoDB
What you'll do
- Manage the full lifecycle of assigned technical support tickets, performing routine follow-ups and documentation within the case management system.
- Author and maintain internal and external knowledge-base articles, how-to guides, and troubleshooting documentation.
- Analyze ticket patterns and provide objective feedback to management regarding improvements to support processes and procedures.
What they require
- 3+ years of professional experience in a Technical Support role specifically within the software or technology sectors.
- Professional experience troubleshooting networking fundamentals, including TCP/IP, routing, subnets, firewall rules, and proxy connectivity.
- Experience utilizing RESTful APIs and navigating Linux Shell environments to perform technical tasks in an enterprise setting.
- Proven ability to translate complex technical concepts into written business-to-business documentation and escalation notes for senior engineering teams.
- Preferred: Experience reading or writing code, with a specific proficiency in Python.
- Preferred: Ability to analyze application logs, build cURL commands, and utilize data sets to resolve technical issues.
- Preferred: Technical experience troubleshooting TLS, SSL certificates, and SAML authentication protocols.
- Preferred: Proficiency with database platforms and the ability to troubleshoot data retrieval issues.
- Preferred: Hands-on experience with MongoDB and OpenVPN.
- Preferred: Professional experience managing and troubleshooting applications within Docker containers.
Benefits
- Competitive compensation and benefits
- Growth opportunities
- Community-building
- Learn more about benefits at Axonius
Axonius transforms cyber asset intelligence into actionability. With the Axonius Asset Cloud, customers preemptively tackle high-risk and hard-to-spot threat exposures, misconfigurations, and overspending. The integrated platform brings together data from every system in an organization’s IT infrastructure to optimize mission-critical risk, performance, and cost measures via actionable intelligence.
Details
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Salary not disclosed