Technical Success Specialist
- Role
- Support
- Experience
- Junior
- Employment
- Full-time
- Company size
- Startup
Open to US only. Set where you work from to check your eligibility.
No BS summary
Entry-level client-facing technical support role for someone with IT help desk/customer support experience. Needs working knowledge of consumer tech across macOS, iOS, Android, and Windows, plus interest in cybersecurity and privacy. US-only remote role.
Required skills
BlackCloak’s mission is to protect corporate executives and high-profile individuals in their personal lives, mitigating risks to their families, companies, reputation, and finances. We defend our clients’ digital lives from hackers, privacy leaks, and identity theft. If you are passionate about helping to protect others, then keep reading - this may be your next great opportunity.
BlackCloak is seeking a dynamic individual with IT help desk and customer support experience to join our team as an entry-level Technical Success Specialist. This critical, client-facing role combines immediate technical support with the foundational process of client integration. You'll be responsible for establishing and maintaining client relationships by communicating directly through phone, video conferencing, and email to deliver a successful onboarding experience. You will also provide objective analysis to proactively identify and solve technical issues with the BlackCloak platform, as well as cybersecurity and privacy problems for our clients. This involves working closely with our Account Success, Security Operations and Product teams to ensure a flawless experience. If you have a strong interest in furthering your knowledge in cybersecurity and privacy, this position offers a great start with future job growth possibilities into more specialized cybersecurity or client success roles.
The ideal candidate has a background in customer and technical support with a working knowledge of all types of consumer technology products (macOS, iOS, Android, Windows) and exhibits a passion for delivering outstanding and memorable experiences and delighting clients. If you have a strong interest in furthering your knowledge in cybersecurity and privacy, this is a great entry-level position to get you started. The growth opportunity for this role is the potential to transition into cybersecurity or client success roles.
What you'll do
- Establishing and maintaining client relationships by communicating directly through phone, video conferencing, and email to deliver a successful onboarding experience.
- Provide objective analysis to proactively identify and solve technical issues with the BlackCloak platform, as well as cybersecurity and privacy problems for clients.
- Work closely with Account Success, Security Operations and Product teams to ensure a flawless experience.
What they require
- IT help desk and customer support experience.
- Background in customer and technical support.
- Working knowledge of all types of consumer technology products (macOS, iOS, Android, Windows).
- Passion for delivering outstanding and memorable experiences and delighting clients.
- Strong interest in furthering your knowledge in cybersecurity and privacy.
Benefits
- Competitive salary.
- Exceptional benefits.
- Dynamic work environment.
- 100% Remote Company, within the USA.
- Comprehensive Medical, Dental, and Vision plans with a 100% employer-paid monthly premium option for employees & 50% employer-paid monthly premiums for dependents.
- Health Savings Account with company contribution for eligible medical plans.
- Flexible Vacation Plan.
- 10 Paid Company Holidays.
- 100% employer-paid Life, AD&D and Short- and Long-Term Disability Insurance.
- 401k with Traditional and Roth options, including employer match.
- Company Equity.
- Paid Parental and Pregnancy Recovery Leave.
- Company and team off-sites and virtual events throughout the year.
- Home office stipend.
BlackCloak’s mission is to protect corporate executives and high-profile individuals in their personal lives, mitigating risks to their families, companies, reputation, and finances. They defend clients’ digital lives from hackers, privacy leaks, and identity theft.