Technical Service Operations Lead (TSO Lead), Germany
- Role
- Operations
- Employment
- Full-time
Open to DE only. Set where you work from to check your eligibility.
No BS summary
Operationally driven Technical Service Operations Lead with strong incident management, ITIL, and observability expertise. Must have experience in technical operations, SRE, or NOC environments supporting high-availability platforms in the gaming industry. Excellent written and verbal English communication skills are essential for interacting with technical and executive audiences.
Core skills
Required skills
Optional skills
Required languages
ABOUT YOU We are looking for a Technical Service Operations Lead (TSO Lead) who is operationally driven, collaborative, analytical, and a strong communicator to join our Global Technical Operations (GTO) team. The best candidate will be someone who thrives in a fast-paced, highly collaborative, and exceptionally dynamic setting and is excited to help coordinate incident response alongside cross-functional teams, identify trends and patterns in production issues, improve how we communicate with partners during incidents, and drive continuous improvement through post-incident reviews. Strong incident management experience, ITIL knowledge, and observability/monitoring expertise are essential, along with experience in technical operations, SRE, or NOC environments supporting high-availability platforms in the gaming industry. The ability to communicate clearly and effectively in English — both written and verbal — across technical and executive audiences will be key to your success in this role. If you’re passionate about driving operational excellence and platform reliability at scale and love ensuring the reliability and uptime of commerce and payment solutions that game developers and players depend on, we would love to hear from you!
ABOUT US Xsolla is a global commerce company with robust tools and services to help developers solve the inherent challenges of the video game industry. From indie to AAA, companies partner with Xsolla to help them fund, distribute, market, and monetize their games. Grounded in the belief in the future of video games, Xsolla is resolute in the mission to bring opportunities together, and continually make new resources available to creators. Headquartered and incorporated in Los Angeles, California, Xsolla operates as the merchant of record and has helped over 1,500+ game developers to reach more players and grow their businesses around the world. With more paths to profits and ways to win, developers have all the things needed to enjoy the game. For more information, visit xsolla.com.
What you'll do
- Coordinate incident response alongside cross-functional teams
- Identify trends and patterns in production issues
- Improve how we communicate with partners during incidents
- Drive continuous improvement through post-incident reviews
What they require
- Operationally driven, collaborative, analytical, and a strong communicator
- Thrives in a fast-paced, highly collaborative, and exceptionally dynamic setting
- Strong incident management experience
- ITIL knowledge
- Observability/monitoring expertise are essential
- Experience in technical operations, SRE, or NOC environments supporting high-availability platforms in the gaming industry
- Ability to communicate clearly and effectively in English — both written and verbal — across technical and executive audiences
- Passionate about driving operational excellence and platform reliability at scale
- Love ensuring the reliability and uptime of commerce and payment solutions that game developers and players depend on
Benefits
- Unlimited Flexible Time Off
- Gym membership
- Monthly train ticket
- Personalized career roadmap for each employee
- Investment in professional development through training and educational opportunities
Xsolla is a global commerce company with tools and services that help video game developers fund, distribute, market, and monetize their games. It operates as the merchant of record and has helped 1,500+ game developers reach more players and grow their businesses worldwide.
What people say about this company
3.9/ 5