Technical Sales Specialist – MedTech Surgery

At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at jnj.com As guided by Our Credo, Johnson & Johnson is responsible to our employees who work with us throughout the world. We provide an inclusive work environment where each person is considered as an individual. At Johnson & Johnson, we respect the diversity and dignity of our employees and recognize their merit. Job Function: Sales Enablement Job Sub Function: Sales Strategy Job Category: Professional All Job Posting Locations: Remote (US) Job Description: About Surgery Fueled by innovation at the intersection of biology and technology, we’re developing the next generation of smarter, less invasive, more personalized treatments. Are you passionate about improving and expanding the possibilities of MedTech surgery? Ready to join a team that’s reimagining how we heal? Our MedTech Surgery team will give you the chance to deliver surgical technologies and solutions to surgeons and healthcare professionals around the world. Your contributions will help effectively treat some of the world’s most prevalent conditions such as obesity, cardiovascular disease and cancer. Patients are waiting. Your unique talents will help patients on their journey to wellness. This position is Fully Remote. Purpose: We are seeking a dynamic and self-motivated Technical Sales Specialist to join our sales team. The ideal candidate will have a strong understanding of connected devices, software, cloud, and how to sell connected devices with associated software into hospitals. This person will be responsible for providing technical support to sales representatives and customers, communicating our connected medical devices and software and their IT specs, answering technical questions that arise from customers, and coordinating with relevant JJMT teams to fill in IT/IS questionnaires that come from customers and answer customer questions related to those questionnaires. The role will focus on North America sales but will also support APAC as needed and will coordinate closely with the EMEA team to ensure that processes followed are globally consistent. You will be responsible for: Offer rapid, knowledgeable responses to customer technical inquiries during the sales cycle, showcasing problem-solving abilities and in-depth product expertise Collaborate with Regional Sales Managers and Account Managers to support their sales motion with customers by partnering with them for presentations and Q&A with customer stakeholders that have any questions about connectivity in the device and/or software Seek, analyze, and act on customer feedback, liaising with service, engineering and research teams to answer and review IT/IS questionnaires and provide feedback to product as needed based on customer feedback Serve as a subject matter expert, aiding team members in reducing customer escalations and contributing to cost containment through expert guidance. Work closely with cross-functional teams, including Professional Education, Customer Success, R&D, and Clinical Engineering, to foster client satisfaction and encourage repeat business. Ensure customer feedback during the sales process is quickly and accurately communicated to the appropriate internal teams, expediting resolutions. Remain informed of industry advancements, evidencing a commitment to continuous professional development and market leadership. Qualifications / Requirements: Education: Bachelor’s degree in engineering or a related domain. Advanced degree preferred Required: Minimum of 2+ experience in Medtech, healthcare sales, SaaS, or technical roles Demonstrated experience in medical technology or technical roles, with a focus on robotics or connected medical devices. Proficiency in the understanding of robotics, human physiology, and medical equipment, with the ability to apply this knowledge in a sales context. Excellent communication and presentation skills, capable of explaining complex technical information in an easily understandable format. Strong negotiation skills and business acumen, with a proven track record in a competitive sales environment Flexibility for extensive travel (up to 30%) to meet with clients and attend events. Proficient in the use of CRM software and sales analytics tools to track client interactions and sales progress. Preferred Skills & Experience: Experience with connected medical devices and their use in OR’s Experience selling connected devices into hospitals Knowledge of articulating cloud-based infrastructures, EHR interfaces, network diagrams & data flows Knowledge of software architectures to protect PHI, data encryption, and data de-identification Knowledge of hospital network connectivity and cybersecurity protection protocols Experience with navigating hospital data security questionnaires and managing relevant stakeholders Subject to the terms of their respective plans, employees are eligible to participate in the Company’s consolidated retirement plan (pension) and savings plan (401(k)). This position is eligible to participate in the Company’s long-term incentive program. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, protected veteran status or other characteristics protected by federal, state or local law. We actively seek qualified candidates who are protected veterans and individuals with disabilities as defined under VEVRAA and Section 503 of the Rehabilitation Act. Johnson & Johnson is committed to providing an interview process that is inclusive of our applicants’ needs. If you are under 18 years of age you (the candidate) may need to obtain the necessary working papers or other documentation required by state law to start the assignment, as well as get a parent’s consent for the background check #LI-Remote Required Skills: Preferred Skills: Analytical Reasoning, Brand Positioning Strategy, Business Behavior, Coaching, Competitive Landscape Analysis, Cross-Functional Collaboration, Customer Centricity, Customer Experience Management, Market Research, Presentation Design, Problem Solving, Product Knowledge, Sales Enablement, Sales Support, Solutions Selling, Strategic Sales Planning The anticipated base pay range for this position is : $91,000.00 - $147,200.00 Additional Description for Pay Transparency: