Technical Project Manager

About Upsun (formerly Platform.sh)

Upsun is the cloud application platform humans and robots love. It is built for today’s hybrid teams, where AI agents write and test code and humans focus on solving the problems that really matter. Developers, DevOps engineers, and platform teams use Upsun to build, ship, and scale confidently without wrestling with backend infrastructure. We give you your time back. You get:

• Predictable performance, even at scale
• Secure, compliant environments by default
• Real-time observability and profiling built in
• Cloning, configuration, and provisioning in seconds
• AI-ready features that plug directly into your stack

The name says it all. "Up" means uptime, reliability, and acceleration. "Sun" reflects our follow-the-sun-support, a 24x7, globally distributed support team keeping the lights on while you rest. Our core belief is that software should power brighter solutions and greater innovation.

Upsunners are a remote, global workforce, and we thrive in a multicultural team. We are committed to open source and an open, welcoming environment. Our team spans the globe and the experience spectrum.

What's our commonality, our cultural fabric? A curious spirit and a thirst for knowledge; an eagerness for innovative ideas and cultures. We believe we can build anything together in an environment that frees you to do your best work.

Our values:

🌿 We make a positive impact.

✨ We aim for the stars.

💚 We care for each other.

Impact of a Technical Project Manager

As a Technical Project Manager for Site Reliability Engineering (SRE), you will serve as the essential operational bridge between our engineering teams and one of our major enterprise partners. Operating at the intersection of fast-moving infrastructure delivery and structured customer communications, you will translate enterprise requests into clear, actionable technical initiatives, track commitments through completion, and insulate SRE engineers from routine meeting overhead. Your work directly builds account trust, ensuring critical reliability projects ship smoothly while establishing practical, lightweight project management foundations across our growing SRE organization.

What to expect

• Own partner communications: Serve as the primary coordination point for our strategic partner, leading regular status updates, managing expectations, and keeping issue trackers (Jira/Linear) accurately synced.
• Translate & coordinate technical work: Break down customer requests and post-incident follow-ups into clear, prioritized tasks for SRE, Security, and Product teams.
• Drive operational visibility: Track project milestones, identify cross-team dependencies, and flag delivery risks early across infrastructure, monitoring, and capacity planning initiatives.
• Unblock engineering teams: Protect SRE focus time by handling routine stakeholder meetings, project administration, and ticket follow-through.
• Evolve internal workflows: Help establish flexible, pragmatic project tracking practices that fit our environment and the team frameworks.

What you bring

• Cross-functional project experience: 3+ years managing technical projects, program coordination, or customer delivery in software, cloud infrastructure, or DevOps environments.
• Adaptive stakeholder management: Proven ability to balance the structured, formal expectations of corporate enterprise clients with the fluid, fast-moving environment of a scale-up.
• Foundational technical literacy: Comfortable speaking the language of cloud infrastructure, web hosting, Linux, and containers to accurately convey project status without needing to make technical design decisions.
• Pragmatic execution: Comfortable navigating ambiguity, establishing clarity from fragmented requests, and creating accountability without over-engineering processes.
• Excellent written and verbal communication: Confidence communicating effectively with enterprise customers and senior internal stakeholders.

Bonus

• Prior experience managing technical relationships or delivery for enterprise clients.
• Experience bridging workflows across multiple project tools (e.g., Linear and Jira).

Where we hire

At Upsun, remote work isn't just a trend - it's our foundation. The freedom of remote work with the support of a diverse, global team has been our successful model for over a decade. Our culture celebrates flexibility and collaboration, and while we have team members in over 30 countries around the globe, we are currently focused on hiring for this role in Canada. Although we’re unable to provide visa sponsorship at this time, we welcome applications from all qualified candidates who are legally authorized to work in these Canada.

How we hire

We know that a great hire won’t meet every requirement that we’ve outlined. If you can see yourself elevating the team, we want to hear your story. Few of us would be here had we not taken a chance.

You can expect 3 interviews on Google Meet to follow the order below. Should you successfully move through the entire process you will have the opportunity to meet with a variety of Upsunners. Our goal is to ensure you can make the most informed decision on whether this role, and our culture aligns with what you’re looking for in your future working environment.

1. 45 Minutes with Talent Acquisition
2. 60 Minutes with Hiring Manager (Senior Director, SRE)
3. 60 Minutes with Team (SRE & Product)

All roles require background checks.

What we offer

💡 A product you can believe in - Join us in transforming how businesses build and manage web applications, driven making a positive impact as a proud B Corp.

🏆 An Award-Winning Workplace - We’ve been recognized by Forbes’ Top 30 Companies for Remote Jobs and France’s Best Workplaces for Women.

🗣️ A culture that values your voice - Join a flexible, open, and inclusive work environment where your voice is encouraged, and your ideas shape our growth and evolution.

🌎 A global team - Collaborate with colleagues from diverse backgrounds across the world, embracing different perspectives

🎉 Benefits and perks - Make the most of what matters to you

🏝 Flexible PTO

🩺 Comprehensive healthcare coverage

📈 Company stock options

🧠 Professional development budget

💻 Office equipment budget

💆‍♀️ Wellness budget

🧳 Annual team gatherings

🛜 Internet reimbursement

👶 Inclusive parental leave

✈️ Remote work travel program

You belong here

At Upsun, we celebrate diversity in all its forms and are committed to fostering an inclusive, equitable, and supportive workplace where everyone can thrive. We embrace and value different perspectives, backgrounds, and experiences, because they make us stronger as a team. Whoever you are, wherever you're from, and whatever path you've taken, you are welcome here. We encourage you to bring your whole self to work, connect with others, and share your passion. If you need accommodations at any stage of our hiring process, please let us know. We're here to ensure an accessible and comfortable experience for you.