Technical Lead, Implementation

NOTE: THIS POSITION IS FOR INTERNAL CANDIDATES ONLY. EXTERNAL CANDIDATES WILL NOT BE CONSIDERED. Role Summary The Technical Lead, Implementation, leads all technical aspects of dealer onboarding across Deployment and Platform Operations. This role ensures technical readiness for new stores, leads the technical portion of kickoff calls, supports large group launches, and partners directly with IT, Cloud, and Development teams to scope platform requirements. This leader coordinates all technical planning for large groups, including organizing and facilitating IT readiness meetings with the client’s IT team, WarrCloud’s IT/Cloud team, and any required vendors. The Technical Lead must clearly explain IPSec Tunnel requirements, credential workflows, VPN/MFA setup, DMS access, and platform prerequisites in a way that is understandable to both technical and non‑technical audiences. This role requires strong technical aptitude, excellent communication skills, customer‑facing confidence, and the ability to translate complex technical requirements into clear, actionable steps for dealers and internal teams. Key Responsibilities Technical Leadership & Readiness Lead the technical portion of kickoff calls, covering credential workflows, VPN/MFA setup, DMS access requirements, and platform prerequisites. Clearly explain IPSec Tunnel requirements to dealers and internal teams; partner with IT/Cloud to scope and validate tunnel setup. Ensure all technical requirements are met prior to build and activation. Support Deployment and Platform teams with technical validation and troubleshooting. Large Group Launch Support Serve as the technical lead for multi‑store and large group launches. Coordinate and facilitate large‑group IT readiness meetings, bringing together: Client’s IT team WarrCloud IT/Cloud team Relevant vendors (DMS, OEM, networking, etc.) Ensure all parties understand technical requirements, timelines, and responsibilities. Provide technical clarity during group kickoff calls and planning sessions. Cross‑Functional Technical Liaison Work directly with IT/Cloud to scope platform requirements, validate connectivity, and resolve integration blockers. Partner with Development to identify technical gaps, escalate issues, and support platform stability. Communicate technical risks and blockers to Implementation leadership. Operational Excellence Maintain documentation of technical onboarding requirements and best practices. Identify recurring technical issues and recommend improvements to reduce onboarding friction. Support training of Deployment and Platform team members on technical workflows. Additional Information Applicants who advance in the selection process will be asked to complete the Culture Index survey as part of our evaluation. Completion of this step is required for further consideration. Why This Matters As WarrCloud continues to scale, onboarding complexity increases, especially with large dealer groups, diverse DMS environments, and more advanced platform requirements. The Technical Lead Implementation is essential to ensuring that every dealer launch is technically sound, predictable, and ready for activation. Requirements Qualifications 5+ years of hands-on experience in IT operations, technical onboarding, or platform implementation. Deep, foundational IT background with extensive hands-on expertise in network administration, enterprise security controls, VPN configurations, MFA architectures, and IPSec Tunnel setup. Proven technical aptitude with automotive DMS systems (CDK, DealerTrack, Reynolds) and complex API/integration workflows. Demonstrated ability to troubleshoot complex IT infrastructure and network connectivity blockers alongside client IT engineering teams. Comfortable leading customer-facing technical discussions with client IT leadership, systems administrators, and enterprise stakeholders. Strong communication skills with the ability to translate complex technical and infrastructure concepts for non-technical audiences. Proven ability to work cross-functionally with internal IT, Cloud, Development, Deployment, and Platform teams. High reliability, follow-through, and attention to detail.