Technical Customer Support Specialist - Trust Wallet
- Role
- Support
- Experience
- Mid
- Employment
- Full-time
Open to Worldwide. Set where you work from to check your eligibility.
No BS summary
Technical Customer Support Specialist with 2–4 years in customer/technical support (fintech/payments/SaaS/crypto), strong troubleshooting and technical-communication skills. Remote (Global), full-time, must be willing to work flexible hours including nights/weekends/holidays.
Core skills
Optional skills
Required languages
💼 Hiring: Technical Customer Support Specialist - Trust Wallet 📍 Remote (Global) | 🕐 Posted 20 hours ago - August 18, 2026 | 💰 Competitive | 🧑💻 Full-time | 🔗 Crypto Wallet / Fintech / Operations
Trust Wallet is looking for a proactive and technically curious Technical Customer Support Specialist. The role combines user-facing communication with technical investigation, system awareness, and operational ownership to ensure a smooth user experience across wallet functionality, payment systems, and backend services.
📋 Responsibilities include:
- Provide timely support via email and channels for wallet functionality, card payments, transactions, and security
- Perform technical triage to identify issues in client apps, APIs, backend services, or external providers
- Investigate using internal tools, logs, dashboards, and system data; escalate with clear context
- Monitor system behavior for anomalies, assist in incident response, and support post-incident reviews
- Analyze logs and metrics, coordinate with internal teams and providers, and track unresolved issues
- Assist with access requests, maintain documentation and runbooks, and contribute to process improvements and small automations
- Monitor community feedback and surface emerging problems proactively
🔑 Requirements:
- 2–4 years in customer support, technical support, or operations in fintech, payments, SaaS, or crypto
- Strong ability to understand and explain technical concepts to users of varying expertise
- Experience troubleshooting APIs, transactions, or distributed systems is a strong plus
- Familiarity with payment systems, card networks, or crypto wallets highly desirable
- Exposure to monitoring/logging tools (Grafana, Datadog, Kibana) a plus
- Basic understanding of system architecture (client → API → backend)
- Strong analytical skills, excellent English communication, ability to manage priorities in a fast-paced environment
- Willingness to work flexible hours including nights, weekends, holidays if required
- Strong ownership mindset and cross-functional collaboration
🛠 Nice-to-have:
- Experience with crypto wallets, blockchain transactions, or on-chain systems
- Familiarity with incident management or operational workflows
- Interest in automation, scripting, or small internal tools
- Familiarity with AI tools for workflow improvements
💡 Perks & Benefits:
- Competitive salary and benefits
- Fully remote with flexible working hours
- Learning and career development opportunities
- Work with diverse world-class talent on challenging projects in a global organization
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What you'll do
- Provide timely support via email and channels for wallet functionality, card payments, transactions, and security
- Perform technical triage to identify issues in client apps, APIs, backend services, or external providers
- Investigate using internal tools, logs, dashboards, and system data; escalate with clear context
- Monitor system behavior for anomalies, assist in incident response, and support post-incident reviews
- Analyze logs and metrics, coordinate with internal teams and providers, and track unresolved issues
- Assist with access requests, maintain documentation and runbooks, and contribute to process improvements and small automations
- Monitor community feedback and surface emerging problems proactively
What they require
- 2–4 years in customer support, technical support, or operations in fintech, payments, SaaS, or crypto
- Strong ability to understand and explain technical concepts to users of varying expertise
- Basic understanding of system architecture (client → API → backend)
- Strong analytical skills, excellent English communication, ability to manage priorities in a fast-paced environment
- Willingness to work flexible hours including nights, weekends, holidays if required
- Strong ownership mindset and cross-functional collaboration
Benefits
- Competitive salary and benefits
- Fully remote with flexible working hours
- Learning and career development opportunities
- Work with diverse world-class talent on challenging projects in a global organization
Trust Wallet is a leading non-custodial cryptocurrency wallet trusted by over 200 million people worldwide, supporting over 10 million assets across 100+ blockchains with self-custody technology, community, and partner ecosystem.