Technical Customer Success Manager
- Role
- Support
- Employment
- Full-time
Open to US only. Set where you work from to check your eligibility.
No BS summary
Technical Customer Success Manager for enterprise customers using Cloudinary’s Image, Video and DAM platform. Needs to manage customer relationships, drive adoption, renewals, satisfaction, and expansion with technical and business stakeholders.
Core skills
Cloudinary is the Image and Video API platform trusted by millions of developers and over 10,000 companies worldwide. Our powerful tools fuel websites to be faster, richer in user engagement, and breakthrough creativity. With a growing suite of products that support everything from developer efficiency to brand storytelling, Cloudinary is becoming the visual layer of the web.
Cloudinary has a globally distributed team across North America, EMEA, and Asia-Pacific, united by a shared commitment to building smart, scalable technology and a culture rooted in humility, curiosity, and collaboration. At Cloudinary, we celebrate Life & Work. We believe in healthy growth, working with purpose, and creating meaningful value. If you’re looking for a place where your voice matters and your work truly makes an impact, this may be the opportunity for you.
Cloudinary is looking for a Technical Customer Success Manager to help enterprise customers maximise the value of our Image, Video and Digital Asset Management (DAM) platform. As the primary point of contact for a portfolio of customers, you will build trusted relationships with technical and business stakeholders, helping them successfully adopt Cloudinary's solutions and achieve their business objectives. Working closely with Sales, Support, Professional Services, Product and R&D teams, you will proactively drive product adoption, customer satisfaction, conduct renewals and lead expansion opportunities. This is a customer-facing, individual contributor role suited to someone who enjoys solving technical and business challenges while building long-term customer relationships.
What you'll do
- Help enterprise customers maximise the value of Cloudinary’s Image, Video and Digital Asset Management (DAM) platform.
- Act as the primary point of contact for a portfolio of customers.
- Build trusted relationships with technical and business stakeholders.
- Help customers successfully adopt Cloudinary's solutions and achieve their business objectives.
- Work closely with Sales, Support, Professional Services, Product and R&D teams.
- Proactively drive product adoption.
- Drive customer satisfaction.
- Conduct renewals.
- Lead expansion opportunities.
- Solve technical and business challenges while building long-term customer relationships.
What they require
- Customer-facing, individual contributor role suited to someone who enjoys solving technical and business challenges while building long-term customer relationships.
Benefits
- Awesome technology
- Top-talent peers
- 100% sponsored medical, dental, and vision plans for employees & family
- HSA company contribution
- Matching 401k program
- Robust vacation & wellness policy
- Annual development stipend
- Catered lunches or a food stipend
Cloudinary is the foundational technology powering images and videos across the internet. Our platform enables companies worldwide to manage, optimize, and deliver visual media at scale through powerful APIs and integrations.