Technical Claims Team Lead
- Role
- Operations
- Experience
- Lead
- Employment
- Full-time
Open to GB only. Set where you work from to check your eligibility.
No BS summary
Experienced UK-based claims team leader for a full-time remote role. Needs 5+ years in insurance claims leadership managing 8+ direct reports, plus 5+ years in Complaints, Fraud, or Quality Assurance.
Job Title: Technical Claims Team Lead Type: Full-Time Location: Remote
What we are looking for
We are looking for an experienced Team Leader to join our talented Claims Department. This person will lead a team of expert Technical Claims Handlers, covering Complaints, Fraud, Quality Assurance, Recoveries and Payment Controls.
Responsibilities
- Line management of a team of Technical Claims Handler, including all HR and Performance management
- Drive top performance and KPI achievement in your team
- Claims workflow allocation and capacity planning to achieve high productivity and quality results
- Quality Assurance checks and coaching to improve quality of technical claims team output
- Maintain detailed and robust oversight of the technical claims portfolio, including the escalation of any risks
Skills and Experience required
- A minimum of 5 years experience in an Insurance Claims Leadership Role managing +8 Direct Reports
- A minimum of 5 years experience in at least one of: Complaints / Fraud / Quality Assurance
- Previous experience leading in a start-up high-growth company
- Deep expertise claims handling and insurance best practices
- Ability to use data to drive understanding and decision making
- Experience coaching colleagues to achieve improved quality and productivity
- Ability to inspire and achieve top performance from your team
- Highly organised and able to self-prioritise workload for the benefit of business and customer
- A team player, always willing to support colleagues to achieve the right results
What you'll do
- Line management of a team of Technical Claims Handlers, including HR and performance management
- Drive top performance and KPI achievement in the team
- Allocate claims workflow and plan capacity to achieve high productivity and quality results
- Perform Quality Assurance checks and coaching to improve technical claims team output
- Maintain detailed and robust oversight of the technical claims portfolio
- Escalate risks in the technical claims portfolio
What they require
- Minimum of 5 years of experience in an insurance claims leadership role managing 8+ direct reports
- Minimum of 5 years of experience in at least one of Complaints, Fraud, or Quality Assurance
- Previous experience leading in a start-up high-growth company
- Deep expertise in claims handling and insurance best practices
- Ability to use data to drive understanding and decision making
- Experience coaching colleagues to achieve improved quality and productivity
- Ability to inspire and achieve top performance from the team
- Highly organised and able to self-prioritise workload for the benefit of the business and customer
- Team player willing to support colleagues to achieve the right results
ClaimSorted is a Third-Party Administrator (TPA) that manages insurance claims end to end on behalf of insurers, combining a claims team with an AI-enabled platform.