Technical Account Manager, Mid-Market
- Experience
- Senior
- Employment
- Full-time
- Company size
- Startup
Open to US only. Set where you work from to check your eligibility.
No BS summary
Technical Account Manager for mid-market clients, focusing on customer success from kick-off to adoption. Requires 5+ years in client-facing/tech roles, strong project management, communication, and complex system understanding (SQL, APIs). Must be curious about data utilization and guiding customers to their ideal future state.
Required skills
About Hightouch
Hightouch is an Agentic Marketing Platform powered by the industry-leading Composable CDP. With complete brand context, customer data, and performance history in one place, every marketer finally has the power to build and ship end-to-end campaigns themselves. Teams move faster, stay on brand, and get AI marketing that actually works.
Founded in 2019 and headquartered in San Francisco, Hightouch enables marketing teams to analyze performance, brainstorm ideas, and generate creative at a speed and quality that wasn't previously possible.
Named a Leader in the 2026 Gartner® Magic Quadrant™ for Customer Data Platforms, Hightouch is trusted by leading enterprises like Domino's, Spotify, Aritzia, Cars.com, Ramp, and PetSmart.
At Hightouch, our mission is to help our customers leverage data and AI to grow their businesses. The team is ambitious, impact-driven, efficient — and we believe humility, kindness, and compassion are essential to our success. If you're energized by velocity, obsessed with raising the bar, and want to build alongside people who care deeply about each other and our customers, we'd love to meet you.
About The Role
As a Technical Account Manager, you will become the bridge between Hightouch and our largest mid-market customers. You will oversee the entire customer journey starting from kick-off to onboarding to continued customer success and finally, increased adoption. You are a product expert and will leverage your knowledge to ensure our customers understand and utilize the Hightouch platform to its fullest extent and beyond.
In this role, you strive to understand customer requirements and issues at the molecular level. No matter your background, you have a natural curiosity to uncover a customer’s use case and help navigate to the most elegant and efficient solution. Fundamentally, you are enamored with how a company can utilize data to its fullest extent. Utilizing this curiosity and knowledge, your goal is to guide the customer into their ideal future state as well as guide the innovation of the Hightouch platform as well.
What You’ll Do
- As a critical member of the Customer Success team you will be responsible for the retention and expansion our mid-market customers
- You will be part of a team that will work closely with Sales to strategize on how to increase the adoption of Hightouch within large organizations
- From a technical perspective, your primary responsibilities will be to deliver a timely and organized onboarding for customers through effective project management, ensure customers see the full value in Hightouch’s products, and advise on technical best practices
- Provide customers with clear proactive technical guidance and expertise across all our products
- Collaborate with Customer Support, Engineering, and other teams to assist with technical escalations
- Contribute towards the success of the Hightouch platform by surfacing use cases and problems to Engineering that push our product to the next level
What We're Looking For
- 5+ years of experience in a client facing and / or technology focused role where business experience and technical acumen was combined
- Experience managing and executing technical projects with a customer-first attitude and a strong sense of empathy
- Excellent project management and communication skills
- Proven ability to quickly learn new technologies and understand complex systems (SQL, databases, APIs, reporting tools, etc.)
- Strong troubleshooting and problem solving skills with a continuous desire to improve your technical acumen
- Ability to collaborate cross functionally with different teams and types of people
- Ability to work under pressure, deadlines and navigate unexpected roadblocks with ease
Compensation Details
On-Target Earnings Range: $165,000- $200,000 annually Base Salary: $132,000-160,000 annually
We also offer meaningful equity compensation in the form of ISO options and offer early exercise and a 10-year post-termination exercise window.
What you'll do
- Be the bridge between Hightouch and our largest mid-market customers.
- Oversee the entire customer journey starting from kick-off to onboarding to continued customer success and finally, increased adoption.
- Ensure our customers understand and utilize the Hightouch platform to its fullest extent and beyond.
- Understand customer requirements and issues at the molecular level.
- Uncover a customer’s use case and help navigate to the most elegant and efficient solution.
- Guide the customer into their ideal future state as well as guide the innovation of the Hightouch platform.
- Be responsible for the retention and expansion of our mid-market customers.
- Work closely with Sales to strategize on how to increase the adoption of Hightouch within large organizations.
- Deliver a timely and organized onboarding for customers through effective project management.
- Ensure customers see the full value in Hightouch’s products.
- Advise on technical best practices.
- Provide customers with clear proactive technical guidance and expertise across all our products.
- Collaborate with Customer Support, Engineering, and other teams to assist with technical escalations.
- Surface use cases and problems to Engineering that push our product to the next level.
What they require
- 5+ years of experience in a client facing and / or technology focused role where business experience and technical acumen was combined
- Experience managing and executing technical projects with a customer-first attitude and a strong sense of empathy
- Excellent project management and communication skills
- Proven ability to quickly learn new technologies and understand complex systems
- Strong troubleshooting and problem solving skills with a continuous desire to improve your technical acumen
- Ability to collaborate cross functionally with different teams and types of people
- Ability to work under pressure, deadlines and navigate unexpected roadblocks with ease
Benefits
- Meaningful equity compensation in the form of ISO options
- Early exercise and a 10-year post-termination exercise window.
Hightouch is an Agentic Marketing Platform powered by the industry-leading Composable CDP. It helps marketing teams analyze performance, brainstorm ideas, and generate creative, and enables customers to leverage data and AI to grow their businesses.