Technical Account Manager
- Role
- Sales
Open to AU only. Set where you work from to check your eligibility.
No BS summary
Technical Account Manager (TAM) to act as a strategic, hands-on technical advisor for Cyara’s global top 20 accounts. The role focuses on helping customers realize value through strong adoption, proactive technical strategy, and disciplined escalation ownership.
As the global leader in AI-powered customer experience assurance, we help some of the world's most recognized brands deliver seamless, reliable, and engaging interactions across voice, digital, messaging, and AI-powered channels. Every year, our platform helps optimize hundreds of millions of customer journeys, ensuring businesses can confidently deliver exceptional experiences at scale. As enterprises race to deploy agentic AI, the defining question is no longer whether AI can handle customer interactions, it’s whether those interactions can be trusted. Cyara is the confidence layer that answers that question, testing AI agents with AI agents to detect hallucinations, validate decisions, and ensure compliance before failures ever reach your customers.
Joining Cyara means helping shape the future of customer experience, partnering with some of the world’s biggest brands, and working alongside passionate, talented people who are committed to making every customer interaction better.
The Role
The Technical Account Manager (TAM) is a strategic, hands-on technical advisor for Cyara’s global top 20 accounts. The TAM helps these customers realize value through strong adoption, proactive technical strategy, and disciplined escalation ownership, partnering closely with the Customer Success Manager, Account Executive, and broader Field Team to drive measurable outcomes, expand platform maturity and sustain long-term value.
What you'll do
- Helps these customers realize value through strong adoption, proactive technical strategy, and disciplined escalation ownership
- Partnering closely with the Customer Success Manager, Account Executive, and broader Field Team to drive measurable outcomes, expand platform maturity and sustain long-term value
Benefits
- Competitive pay
- Comprehensive benefits
- Flexible work options
- Recognition programs
- Strong focus on employee well-being
Cyara is the global leader in AI-powered customer experience assurance, committed to eradicating bad CX. As the only unified platform for continuous testing and monitoring across voice, digital, messaging, and conversational AI channels, Cyara empowers hundreds of the world’s leading brands to optimize more than 350 million customer journeys every year.