Helpware
Support Engineer Tier 2 (Remote)
RemoteMexico, Peru only
- Role
- Support
- Experience
- Mid
- Employment
- Full-time
Salary not disclosed
Check eligibility
Open to MX, PE only. Set where you work from to check your eligibility.
No BS summary
L2 Technical Support / Systems Administration engineer with 3+ years in enterprise environments. Must know CyberArk Privilege Cloud/PAM support context, Windows Server, Linux/Unix, networking, logs, PowerShell, and have C1 English. Peru only.
Core skills
CyberArk Privilege CloudPAMWindows Server
Required skills
Web PortalPassword ManagerSession ManagerWindows ClusteringNetwork Load BalancingLinux/UnixTCP/IPDNSFirewall configurationsPacket analysisEvent ViewerPowerShellSystem logs
Required languages
English C1`}],
Job Description: CyberArk Privilege Cloud (PCloud) Engineer (L2)
Role Overview:
The PCloud Technical Support Engineer (L2) is responsible for ensuring the security and availability of the Privilege Cloud (PAM-as-a-Service) environment. This role focuses on the infrastructure supporting the Vault, management of sessions, and web access portals.
Duties and Responsibilities:
- Perform deep-dive troubleshooting on Privilege Cloud components: Web Portal, Password Manager, and Session Manager.
- Analyze Cloud and Component logs to resolve complex integration, connectivity, and session recording issues.
- Manage and rotate privileged credentials across Windows, Linux, and Database platforms.
- Provide technical guidance to Enterprise IT teams on Vaulting best practices and secure access workflows.
- Collaborate with Engineering and Global Support to report and test patches for SaaS-based PAM environments.
Core Technical Requirements:
- Must-Have: 3+ years of experience in Systems Administration or L2 Technical Support (Enterprise level).
- Infrastructure: Solid experience with Windows Server (2016/2019/2022) and Windows Clustering / Network Load Balancing (NLB) Administration.
- OS Diversity: Experience working with Linux or Unix Operating Systems (Command line proficiency).
- Networking: Proficiency in TCP/IP, DNS, and Firewall configurations to ensure SaaS-to-On-Prem connectivity. Packet analysis.
- Education: Computer Science education and/or relevant technical certifications (Microsoft, Security+, etc.).
- Analysis: Ability to perform root-cause analysis using Event Viewer, PowerShell, and system logs.
- English Level: C1
What you'll do
- Perform deep-dive troubleshooting on Privilege Cloud components: Web Portal, Password Manager, and Session Manager.
- Analyze Cloud and Component logs to resolve complex integration, connectivity, and session recording issues.
- Manage and rotate privileged credentials across Windows, Linux, and Database platforms.
- Provide technical guidance to Enterprise IT teams on Vaulting best practices and secure access workflows.
- Collaborate with Engineering and Global Support to report and test patches for SaaS-based PAM environments.
- Ensure the security and availability of the Privilege Cloud (PAM-as-a-Service) environment.
- Focus on the infrastructure supporting the Vault, management of sessions, and web access portals.
What they require
- 3+ years of experience in Systems Administration or L2 Technical Support (Enterprise level).
- Solid experience with Windows Server (2016/2019/2022) and Windows Clustering / Network Load Balancing (NLB) Administration.
- Experience working with Linux or Unix Operating Systems (Command line proficiency).
- Proficiency in TCP/IP, DNS, and Firewall configurations to ensure SaaS-to-On-Prem connectivity.
- Packet analysis.
- Computer Science education and/or relevant technical certifications (Microsoft, Security+, etc.).
- Ability to perform root-cause analysis using Event Viewer, PowerShell, and system logs.
- English Level: C1
Customer care and back office support company
Customer Experiencehelpware.com/
Salary not disclosed