Support Engineer
- Role
- Support
- Experience
- Mid
- Employment
- Full-time
Open to IN only. Set where you work from to check your eligibility.
No BS summary
Инженер поддержки для телеком-индустрии с 3+ годами опыта; должен уметь работать с Linux, SQL/Oracle, разбирать отладочные логи и взаимодействовать с клиентами. Требуется знание GSM/SS7/SIP/DIAMETER протоколов будет большим преимуществом. Ремот из Бангалора/Индии, готовность к командировкам за рубеж.
Core skills
Required skills
Optional skills
Required languages
Support Engineer page is loaded
Support Engineer
locations Remote, Bengaluru, India
time type Full time
posted on Posted Today
job requisition id JR107771 Job Title Support Engineer Department Network Services Operations Travel required No Job location Bangalore Shift timings Regular Reporting to Support Manager Position type Full Time ** Job Summary:** Remotely deliver and support TOMIA’s Network Services software, evaluate live customer’s needs and be able to provide customized solutions, engage in internal planning and deployment of solutions across company interfaces. To perform this job successfully an individual must be able to interact with TOMIA’s customers in a clear and professional manner, have excellent verbal and written communication skills, have great attention to detail, being capable technically of navigation through remote systems operating on Linus OS and comfortable performing basic SQL functions, being able to analyze debug level log of live systems. Strong analytical, problem solving with attention to detail. Roles and Responsibilities:
- Delivery: Install, integrate and configure.
- Develop processes and procedures for typical customized system applications.
- Construct and execute a testing plan.
- Analyze system output/operations in relation to client requirements, identify inconsistencies, and propose / implement optimal solutions.
- Produce detailed feature request documents for functional enhancements and further development of core product or customizations.
- Perform troubleshooting, debugging, analysis on system issues, analyze complex issues with QA and R&D, open and follow up on bugs.
- Customized training and optimizations
- Support our customers by handling T3+ tickets opened by ticketing system, on all rounds
** Education requirement:**
- Bachelor’s degree in Engineering/Telecommunications/Computer Science, preferred
** Experience range:**
- 3+ years in the Telecommunications industry with proven analytical and customer engagement is an addon
** Technical/ functional skills required:**
- Knowledge of OS – Linux and Windows.
- Knowledge of Linux shell scripting, preferred
- Knowledge of Database– ORACLE, preferred
- Knowledge of GSM [MAP Signaling], ISUP, Sigtran, SIP, SS7 – a strong advantage
- Diameter Protocols
- Client-facing experience.
- English Language proficiency, written and verbal
- Written and verbal skills; excellent phone manner
- Ability to effectively juggle/prioritize multiple tasks and function well within a team
- Willingness to travel abroad.
Soft skills required:
- Strong technical and analytical skills
- experience in problem analysis and resolution of software problems
- Strong written and verbal communication skills (English)
- Attention to detail
What you'll do
- Install, integrate and configure.
- Develop processes and procedures for typical customized system applications.
- Construct and execute a testing plan.
- Analyze system output/operations in relation to client requirements, identify inconsistencies, and propose / implement optimal solutions.
- Produce detailed feature request documents for functional enhancements and further development of core product or customizations.
- Perform troubleshooting, debugging, analysis on system issues, analyze complex issues with QA and R&D, open and follow up on bugs.
- Customized training and optimizations
- Support our customers by handling T3+ tickets opened by ticketing system, on all rounds
What they require
- Bachelors degree in Engineering/Telecommunications/Computer Science, preferred
- 3+ years in the Telecommunications industry with proven analytical and customer engagement is an addon
- Knowledge of OS 6 Linux and Windows.
- Knowledge of Linux shell scripting, preferred
- Knowledge of Database 6 ORACLE, preferred
- Knowledge of GSM [MAP Signaling], ISUP, Sigtran, SIP, SS7 a strong advantage
- Diameter Protocols
- Client-facing experience.
- English Language proficiency, written and verbal
- Written and verbal skills; excellent phone manner
- Ability to effectively juggle/prioritize multiple tasks and function well within a team
- Willingness to travel abroad.
- Strong technical and analytical skills
- experience in problem analysis and resolution of software problems
- Strong written and verbal communication skills (English)
- Attention to detail
MACH is an innovator and leader in global monetization solutions. Their software optimizes and orchestrates critical inter-carrier business processes including data and financial clearing, network roaming, real-time campaign management, and interconnect solutions. MACH creates transformative communications solutions for today, tomorrow, and beyond, bridging wholesale and inter-carrier connectivity with roaming and clearing. Collaboration and Innovation are at MACH’s core. Our success is built on diverse strengths across different teams, functions, and geographies summarised in our company values: Open collaboration Driving innovation Customer commitment Growth mindset Deliver results