Stardex
Support Engineer
RemoteSpain only
- Role
- Support
- Experience
- Mid
- Employment
- Full-time
- Company size
- Startup
$50k–$60k/yr
Check eligibility
Open to ES only. Set where you work from to check your eligibility.
No BS summary
Support engineer in Spain working Europe hours, with about 2 years of experience. Must have solid React, TypeScript, SQL debugging, and use AI coding tools like Claude Code or Cursor.
Core skills
ReactSQLClaude Code
Required skills
TypeScriptCursorSlack
Stardex
Stardex is an AI-native ATS and CRM built specifically for executive search firms. We're backed by Y Combinator. Our customers are boutique and mid-market retained search firms running their whole business on us, and we need someone who keeps them unblocked day to day.
We're a team of five. You'd work Europe hours, partner closely with our support lead, and report into the founders.
What you'll actually do
- Pick up customer questions and bug reports from Slack, go into their account, figure out what's going on, and get it resolved
- Most of this is diagnosing and fixing. A customer says "this isn't working," you find out why and either push a fix or loop in the right person
- Reach for AI tools (Claude Code, Cursor, etc.) by default to move fast. This is core to how we work, not a nice-to-have
- Work alongside our support lead, who owns the customer relationship. You bring the technical depth they don't have.
- Over time, if you're spotting product ideas and shipping, this can grow into a product engineering role. Not the priority on day one, but the path is real
Who you are
- ~2 years of experience. You don't need to be senior, but you can debug, figure things out, and work independently without a lot of hand-holding
- You over-communicate. This matters more than anything else in this role. You ask when you're stuck, you follow up, and you keep founders and teammates in the loop. A lot of your work won't come pre-defined, and you're comfortable in that gray area
- Solid React experience. You'll be in the frontend pushing fixes, so this one's a hard requirement
- Comfortable with TypeScript and reading/writing SQL to debug issues (we run Postgres, but being technically sharp matters more than the exact stack)
Why Stardex
- Small team, real ownership, and you'll learn a ton about AI, SaaS, and how the recruiting industry actually works
- You work directly with the founders
- We'll give you whatever you need to be productive
- Opportunity to grow into a product engineer to add net new features, or own more backend infra.
Selection Process
- Silver Recruiter Screening
- Client Resume Review
- Client Screening Interview
- Client Technical Interview
- Client Cultural Fit Interview
What you'll do
- Pick up customer questions and bug reports from Slack, inspect customer accounts, diagnose what is happening, and resolve issues.
- Diagnose and fix customer issues, either by pushing a fix or looping in the right person.
- Use AI tools such as Claude Code and Cursor by default to move fast.
- Work alongside the support lead who owns the customer relationship, providing technical depth.
- Over time, spot product ideas and ship improvements with potential growth into a product engineering role.
What they require
- Approximately 2 years of experience.
- Able to debug, figure things out, and work independently without much hand-holding.
- Strong over-communication: asks when stuck, follows up, and keeps founders and teammates in the loop.
- Comfortable with ambiguous, not fully pre-defined work.
- Solid React experience; frontend fixes are a hard requirement.
- Comfortable with TypeScript.
- Comfortable reading and writing SQL to debug issues.
- Technically sharp; exact stack matters less than ability.
- Work Europe hours.
Benefits
- Small team with real ownership.
- Learn about AI, SaaS, and the recruiting industry.
- Work directly with the founders.
- Company will provide whatever is needed to be productive.
- Opportunity to grow into a product engineer adding new features or owning more backend infrastructure.
- Offers equity.
Stardex is an AI-native ATS and CRM built for executive search and recruiting firms, backed by Y Combinator.
RecruitingStartup
Details
Apply routeDom
$50k–$60k/yr