Strategic Product Manager
- Role
- Product
- Employment
- Full-time
- Company size
- Startup
Open to US only. Set where you work from to check your eligibility.
No BS summary
Product manager with experience in high-performing product companies, ambiguity, complex execution, analytics, market research, and project management. Needs deep interest in AI systems; direct AI/ML experience is valued but not required. US remote.
Optional skills
ABOUT US
Our mission is to raise AGI with the richness of human intelligence — curious, witty, imaginative, and full of unexpected brilliance.
Surge was founded by engineers and researchers who dreamed of building the next generation AI. We're building a platform that powers the most powerful models in the world in partnership with companies like Anthropic, Google, Microsoft, and Meta.
At Surge, we believe the path to AGI isn't just about scaling compute—it's about embracing the unlimited ceiling of human intelligence and creativity in the data that shapes these systems. Our platform combines elite human expertise with cutting-edge tools for scalable oversight, from building rich RL environments to conducting rigorous evaluations that go beyond benchmarks. We've run a profitable business from day one without raising venture funding.
THE ROLE
As a Strategic Product Manager at Surge, you'll lead initiatives that directly impact our products and our customers. You'll collaborate closely with engineering and operations teams’ to solve our most complex challenges. This role is ideal for someone who thrives in rapidly scaling, high-ambiguity environments. You should be able to seamlessly pivot between daily customer calls, detailed execution in operations and product, and strategic business development conversations.
WHAT YOU'LL DO
- Drive customer-centric product development by deeply understanding pain points and delivering impactful solutions, while overseeing project execution and account management activities.
- Establish and expand scalable systems, products, and processes to enhance customer support and value delivery, coordinating with engineering to implement necessary features.
- Gather and leverage data-driven insights to improve customer models and our ability to consistently enhance their performance.
WHAT WE'RE LOOKING FOR
- Experience in product management or related roles within high-performing product companies, with a proven track record of navigating ambiguity and executing complex projects.
- Strong analytical skills and data-driven approach, coupled with experience in market research, competitive analysis, and deriving actionable product insights.
- Deep interest in AI systems (direct AI/ML experience valued but not required) and excellent project management skills, including the ability to oversee project teams and collaborate effectively across departments.
- A commitment to making the next generation of AI models safer and more useful.
What you'll do
- Lead initiatives that directly impact products and customers
- Collaborate closely with engineering and operations teams to solve complex challenges
- Pivot between daily customer calls, detailed execution in operations and product, and strategic business development conversations
- Drive customer-centric product development by deeply understanding pain points and delivering impactful solutions
- Oversee project execution and account management activities
- Establish and expand scalable systems, products, and processes to enhance customer support and value delivery
- Coordinate with engineering to implement necessary features
- Gather and leverage data-driven insights to improve customer models and consistently enhance their performance
What they require
- Experience in product management or related roles within high-performing product companies
- Proven track record of navigating ambiguity and executing complex projects
- Strong analytical skills and data-driven approach
- Experience in market research, competitive analysis, and deriving actionable product insights
- Deep interest in AI systems
- Preferred: Direct AI/ML experience
- Excellent project management skills
- Ability to oversee project teams and collaborate effectively across departments
- Commitment to making the next generation of AI models safer and more useful
Surge is building a platform that powers AI models in partnership with companies like Anthropic, Google, Microsoft, and Meta, combining human expertise with tools for scalable oversight, RL environments, and evaluations.