Strategic Account Manager

Job Description Position Overview As an Strategic Account Manager, you own the relationship with a portfolio of Momentive clients after the sale. You keep them renewing, help them get more value out of the products they already have, and find the right moments to bring in more of the Momentive portfolio. You are the client’s advocate inside Momentive and Momentive’s trusted partner inside their organization. Position Summary You will manage a defined book of existing Momentive clients — associations, nonprofits, and membership organizations — with direct responsibility for retention and expansion of revenue. You will run account reviews, track client health, spot risk early, and build the case for renewal and growth well before a contract is up. You report to the Director, Sales – Account Management and partner daily with Customer Success, Support, and Product to keep clients moving forward with Momentive. A Day in the Life Own a portfolio of existing Momentive clients, serving as their main point of contact after the sale. Manage renewals for your accounts start to finish, and catch churn risk early enough to fix it. ind and close expansion opportunities — cross-sell and upsell across the Momentive product portfolio (Aptify, NimbleAMS, GiveSmart, and more). Run quarterly business reviews with clients to revisit their goals, show the value delivered, and flag what's next. Build and maintain relationships with multiple stakeholders in each account, not just your primary contact. Partner with Customer Success and Support so clients get one connected experience instead of a handoff between teams. Keep Salesforce current with account plans, renewal dates, opportunity stages, and next steps. Track your book against net revenue retention (NRR), renewal rate, and expansion targets, and report on it regularly. Bring client feedback back to Momentive — flag themes for Product and Marketing so the roadmap reflects what clients actually need. Stay current on the association and nonprofit technology landscape so you can speak to what matters to your clients. Partner with your Director on account planning, deal strategy, and pipeline reviews for your book. We are looking for someone who brings Experience: 3+ years in account management, customer success, or a client-facing sales role, ideally in B2B SaaS. A track record of meeting or exceeding retention and renewal targets. Experience identifying and closing expansion opportunities within an existing account base. Comfort managing a portfolio of accounts at once, prioritizing where your time has the most impact. Experience navigating accounts with more than one stakeholder or decision-maker. Familiarity with the association, nonprofit, or membership technology space is a plus. Technical/Computer Skills: Salesforce, or a comparable CRM, used daily to track accounts, pipeline, and renewals. Comfortable with Gong, Salesloft, or similar sales engagement tools. Microsoft Office 365, including Excel for account and portfolio reporting. Other Skills: Strong relationship-builder who earns trust with clients and keeps it. Clear communicator, in writing and in person, with clients and with internal partners. Organized enough to manage a full portfolio of accounts without letting renewals sneak up on you. Consultative approach: you ask questions and solve problems before you pitch anything. Comfortable with numbers — you can read an account's health and explain it in plain terms. Willingness to travel as needed to meet with clients. --------------------------------------------------------------------------- About Us Momentive Software amplifies the impact of over 20,000 purpose-driven organizations in over 30 countries, with over $11 billion raised and 55 million members served to date. Mission-driven nonprofits and associations rely on Momentive’s cloud-based software and services to address their most pressing challenges – from engaging their communities to simplifying operations and growing revenue. Designed to help organizations connect more, manage more, and ultimately expect more, Momentive's solutions are built with reliability at the core and strategically focus on fundraising, learning, events, careers, volunteering, accounting, and association management. Momentive partners with organizations that believe "good enough" is never enough – so they can bring on better outcomes for everyone they serve. Learn more at momentivesoftware.com. Why Work Here? At Momentive Software, we’re a team of passionate problem-solvers, innovators, and volunteers who believe in using technology to make a real difference. We dream big, support each other, and take pride in creating solutions that help our customers drive meaningful change. If you’re looking for a place where your work matters and your ideas are valued, you’ll find it here. Medical, Dental & Vision Benefits 401(k) Savings Plan with Company Match Flexible Planned Paid Time Off Generous Sick Leave Inclusive & Welcoming Environment Purpose-Driven Culture Work-Life Balance Commitment to Community Involvement Employer-Paid Parental Leave Employer-Paid Short-Term Disability Remote Work Flexibility Momentive Software actively embraces diversity and equal opportunity in a meaningful way. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better our work will be, which is why we do not discriminate based on race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law. All persons hired will be required to verify identity, minimum age of 18, eligibility to work in the United States (without sponsorship), and to complete the required employment eligibility verification form upon hire. About Us Momentive Software amplifies the impact of over 20,000 purpose-driven organizations in over 30 countries, with over $11 billion raised and 55 million members served to date. Mission-driven nonprofits and associations rely on Momentive’s cloud-based software and services to address their most pressing challenges – from engaging their communities to simplifying operations and growing revenue. Designed to help organizations connect more, manage more, and ultimately expect more, Momentive's solutions are built with reliability at the core and strategically focus on fundraising, learning, events, careers, volunteering, accounting, and association management. Momentive partners with organizations that believe "good enough" is never enough – so they can bring on better outcomes for everyone they serve. Learn more at momentivesoftware.com. Why Work Here? At Momentive Software, we’re a team of passionate problem-solvers, innovators, and volunteers who believe in using technology to make a real difference. We dream big, support each other, and take pride in creating solutions that help our customers drive meaningful change. If you’re looking for a place where your work matters and your ideas are valued, you’ll find it here. Medical, Dental & Vision Benefits 401(k) Savings Plan with Company Match Flexible Planned Paid Time Off Generous Sick Leave Inclusive & Welcoming Environment Purpose-Driven Culture Work-Life Balance Commitment to Community Involvement Employer-Paid Parental Leave Employer-Paid Short-Term Disability Remote Work Flexibility Momentive Software actively embraces diversity and equal opportunity in a meaningful way. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better our work will be, which is why we do not discriminate based on race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law. All persons hired will be required to verify identity, minimum age of 18, eligibility to work in the United States (without sponsorship), and to complete the required employment eligibility verification form upon hire. Momentive Software amplifies the impact of over 20,000 purpose-driven organizations in over 30 countries, with over $11 billion raised and 55 million members served to date. Mission-driven nonprofits and associations rely on Momentive’s cloud-based software and services to address their most pressing challenges – from engaging their communities to simplifying operations and growing revenue. Designed to help organizations connect more, manage more, and ultimately expect more, Momentive's solutions are built with reliability at the core and strategically focus on fundraising, learning, events, careers, volunteering, accounting, and association management. Momentive partners with organizations that believe "good enough" is never enough – so they can bring on better outcomes for everyone they serve. Learn more at momentivesoftware.com.