Staff Product Operations Manager

Who we are is what we do. Deel is the all-in-one payroll and HR platform for global teams. Our vision is to unlock global opportunity for every person, team, and business. Built for the way the world works today, Deel combines HRIS, payroll, compliance, benefits, performance, and equipment management into one seamless platform. With AI-powered tools and a fully owned payroll infrastructure, Deel supports every worker type in 150+ countries—helping businesses scale smarter, faster, and more compliantly. Among the largest globally distributed companies in the world, our team of 7,000 spans more than 100 countries, speaks 74 languages, and brings a connected and dynamic culture that drives continuous learning and innovation for our customers. Why should you be part of our success story? As the fastest-growing Software as a Service (SaaS) company in history, Deel is transforming how global talent connects with world-class companies – breaking down borders that have traditionally limited both hiring and career opportunities. We're not just building software; we're creating the infrastructure for the future of work, enabling a more diverse and inclusive global economy. In 2024 alone, we paid $11.2 billion to workers in nearly 100 currencies and provided healthcare and benefits to workers in 109 countries—ensuring people get paid and protected, no matter where they are. Our momentum is reflected in our achievements and customer satisfaction: CNBC Disruptor 50, Forbes Cloud 100, Deloitte Fast 500, and repeated recognition on Y Combinator's top companies list – all while maintaining a 4.83 average rating from 15,000 reviews across G2, Trustpilot, Captera, Apple and Google. Your experience at Deel will be a career accelerator. At the forefront of the global work revolution, you'll tackle complex challenges that impact millions of people's working lives. With our momentum—backed by a $17.3 billion valuation and $1 B in Annual Recurring Revenue (ARR) in just over five years—you'll drive meaningful impact while building expertise that makes you a sought-after leader in the transformation of global work. We're building the global standard for time off management. As Staff Product Operations Manager for Time Off, you'll be the bridge between customers, product, and engineering. You'll discover what's needed in different markets, synthesize it into clear priorities, and ensure seamless go-to-market launches. Time off touches every employee at every company we serve. It's regulated differently in every country. It's personal. And it's broken in most platforms. You'll be responsible for getting it right for millions of workers across 100+ countries. This role sits at the center of what makes Deel different: we don't guess at what customers need. We listen, research, and build with precision. You'll work directly with customers, product leadership, and engineering teams that value speed and clarity. Your core responsibilities: Conduct customer research across regions. Interview clients to understand their time off needs, regulatory requirements, and pain points. Scope and prioritize features and integrations. You'll take broad customer requests and translate them into clear, actionable scope for the product team. Manage go-to-market launches for new time off features and countries. This means coordinating with product, client success, ops, and legal to ensure rollouts are smooth. Build the narrative around time off solutions. You'll work with marketing and sales to position what we're building in ways that resonate with customers. Own operational complexity. Time off varies dramatically by country: mandatory vacation, statutory pay, carryover rules, all of it. You'll help clarify these requirements for the team. What We're Looking For Required: Strong product mindset. You can quickly understand how a product works, identify gaps, and articulate what needs to be built. Customer discovery skills. You're skilled at asking good questions, listening for signal, and synthesizing customer feedback into clear patterns. Comfort with complexity and ambiguity. Time off is inherently complex across geographies. You don't get overwhelmed by rules and regulations; you find ways to simplify them. Bias for action. You see opportunities to move forward and take them. You're not waiting for perfect information; you work with what you have and iterate. Cross-functional collaboration. You work well with product, engineering, ops, and customer-facing teams. You unblock dependencies and keep things moving. Nice to have: Experience in HR, payroll, benefits, or related operations. Global or international work experience. Either living/working in multiple countries or managing global programs. Experience at a fintech, HR tech, or payroll platform. Fluency with AI tools to accelerate research, scoping, and communication. Total Rewards Our workforce deserves fair and competitive pay that meets them where they are. With scalable benefits, rewards, and perks, our total rewards programs reflect our commitment to inclusivity and access for all. Our salary range reflects gross base salary. For commercial roles with commission eligibility, this figure represents On-Target Earnings (OTE), inclusive of base salary and target commission. Salary ranges are quoted in USD as a consistent global reference. Your offer will be localized to your country's currency using a market-aligned conversion. Final pay is based on objective, job-related criteria including experience, skills, and location. We don't ask about salary history. Offers are based on the role and what you bring to it. Some things you'll enjoy Stock grant opportunities dependent on your role, employment status and location Additional perks and benefits based on your employment status and country The flexibility of remote work, including optional WeWork access At Deel, we're an equal-opportunity employer that values diversity and positively encourage applications from suitably qualified and eligible candidates regardless of race, religion, sex, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, pregnancy or maternity or other applicable legally protected characteristics. Unless otherwise agreed, we will communicate with job applicants using Deel-specific emails, which include @ deel.com and other acquired company emails like @ payspace.com and @ paygroup.com. You can view the most up-to-date job listings at Deel by visiting our careers page. Deel welcomes persons with disabilities to apply to any of our open roles. We will provide application and/or interview accommodations on request throughout the recruitment, selection and assessment process for applicants with disabilities or other needs. If you require application and/or interview accommodations, please inform our Talent Acquisition Team via email ( recruiting@deel.com ) and a team member will be in touch to ensure your equal participation. As part of our hiring process, we primarily rely on interviews and role-related assessments. In limited cases, we may also consider informal background information relevant to the role, in line with our privacy and fairness obligations. This application process may utilise Automated Employment Decision Tools (AEDT) and AI systems to assist in evaluating candidates based on experience level, technical skills and qualifications. This processing is conducted in compliance with applicable Data Protection, AI Governance and Labour Laws. We ensure human oversight is maintained in all final hiring decisions. Your personal data is not used to train AI models. For more information on how we process your personal data, please see our Recruitment Privacy Policy. For NYC Residents: In accordance with NYC Local Law 144, an independent bias audit has been conducted on AEDT