Staff Engineer, ServiceNow (HAM)
- Role
- Backend
- Experience
- Senior
- Employment
- Full-time
- Company size
- Enterprise
Open to IN only. Set where you work from to check your eligibility.
No BS summary
Senior ServiceNow engineer (Staff level) with 5.5+ years experience focused on ITAM/HAM/SAM/ITSM and integrations. Must hold ServiceNow SPM certification and have hands-on scripting (Business Rules, Client Scripts, UI Policies/Actions, Jelly, AngularJS). Remote in India / must be India‑based.
Core skills
Required skills
Optional skills
👋🏼 We're Nagarro. We are a Digital Product Engineering company that is scaling in a big way! We build products, services, and experiences that inspire, excite, and delight. We work at scale — across all devices and digital, and our people exist everywhere in the world (17700+ experts across 39 countries, to be exact). Our work culture is dynamic and non-hierarchical. We're looking for great new colleagues. That's where you come in.
REQUIREMENTS: Experience - 5.5+years Strong experience in ServiceNow ITAM, HAM, SAM, ITSM, and Integrations Hands-on experience in designing and implementing ServiceNow integrations Experience in ServiceNow Asset Management processes and best practices Experience in other modules like ITOM or CSM along with ITIL knowledge ServiceNow SPM certification is mandatory Strong understanding of ITAM, HAM, SAM, and ITSM modules Ability to translate business requirements into technical solutions Experience in developing and implementing technical solutions and performing integration testing Hands-on experience with ServiceNow scripting such as Business Rules, Client Scripts, UI Policies, UI Actions, Jelly Scripting, and AngularJS Strong problem-solving, communication, and stakeholder management skills Ability to work in a global delivery environment RESPONSIBILITIES: Work with the ServiceNow team to implement ServiceNow solutions across global locations Provide technical expertise in ServiceNow ITAM modules, including HAM and SAM Design, develop, and implement ServiceNow integrations Understand business needs and align them with standardized processes and solution design Develop and implement technical solutions on the ServiceNow platform Perform component integration testing and ensure quality delivery Configure and customize ServiceNow applications based on business requirements Implement configuration changes using UI Policies, UI Actions, Business Rules, Client Scripts, Jelly Scripting, and AngularJS Collaborate with cross-functional teams to ensure successful project delivery Troubleshoot and resolve technical issues on the ServiceNow platform Ensure adherence to ServiceNow best practices and continuous improvement initiatives Participate in design reviews, code reviews, and provide technical recommendations
Bachelor’s or master’s degree in computer science, Information Technology, or a related field
What you'll do
- Work with the ServiceNow team to implement ServiceNow solutions across global locations
- Provide technical expertise in ServiceNow ITAM modules, including HAM and SAM
- Design, develop, and implement ServiceNow integrations
- Understand business needs and align them with standardized processes and solution design
- Develop and implement technical solutions on the ServiceNow platform
- Perform component integration testing and ensure quality delivery
- Configure and customize ServiceNow applications based on business requirements
- Implement configuration changes using UI Policies, UI Actions, Business Rules, Client Scripts, Jelly Scripting, and AngularJS
- Collaborate with cross-functional teams to ensure successful project delivery
- Troubleshoot and resolve technical issues on the ServiceNow platform
- Ensure adherence to ServiceNow best practices and continuous improvement initiatives
- Participate in design reviews, code reviews, and provide technical recommendations
- Design, develop, implement, and maintain ServiceNow AIOps and Event Management solutions following ServiceNow best practices
- Configure and optimize ServiceNow AIOps capabilities for business-critical applications and infrastructure
- Implement Event Management solutions, including alert ingestion, alert correlation, and noise reduction
- Develop and maintain integrations between ServiceNow and enterprise monitoring tools
- Build and enhance platform capabilities using JavaScript, Glide APIs, Flow Designer, and Integration Hub
- Collaborate with stakeholders to gather requirements and design effective ITOM solutions
- Configure and customize ServiceNow applications to meet business needs
- Perform integration testing and ensure high-quality solution delivery
- Troubleshoot and resolve application, integration, and platform-related issues
- Support platform upgrades, deployments, and continuous improvement initiatives
- Ensure adherence to ServiceNow development standards, governance, and security best practices
What they require
- Experience - 5.5+years
- Strong experience in ServiceNow ITAM, HAM, SAM, ITSM, and Integrations
- Hands-on experience in designing and implementing ServiceNow integrations
- Experience in ServiceNow Asset Management processes and best practices
- Experience in other modules like ITOM or CSM along with ITIL knowledge
- ServiceNow SPM certification is mandatory
- Strong understanding of ITAM, HAM, SAM, and ITSM modules
- Ability to translate business requirements into technical solutions
- Experience in developing and implementing technical solutions and performing integration testing
- Hands-on experience with ServiceNow scripting such as Business Rules, Client Scripts, UI Policies, UI Actions, Jelly Scripting, and AngularJS
- Strong problem-solving, communication, and stakeholder management skills
- Ability to work in a global delivery environment
- Bachelor’s or master’s degree in computer science, Information Technology, or a related field
- Experience - 5.5+ years
- Strong experience in ServiceNow AIOps, Event Management, and ITOM
- Hands-on experience in designing, implementing, and maintaining ServiceNow AIOps solutions
- Strong ServiceNow development experience with JavaScript, Glide APIs, Business Rules, Client Scripts, and Script Includes
- Experience with Flow Designer, Integration Hub, Update Sets, and Scoped Applications
- Hands-on experience with ServiceNow Event Management and alert correlation capabilities
- Experience integrating ServiceNow with monitoring tools like SolarWinds, Dynatrace, AppDynamics, or similar
- Strong understanding of IT Operations Management (ITOM) processes and best practices
- Experience working with REST and SOAP APIs for integrations
- Ability to translate business requirements into scalable technical solutions
- Strong analytical, troubleshooting, and problem-solving skills
- Excellent communication and stakeholder management skills
- Bachelor's degree in Computer Science, Engineering, or related field
global digital engineering with full-service offering
What people say about this company
3.7/ 5