Staff Agentic AI Engineer

About the Company:

Netomi is the leading agentic AI platform for enterprise customer experience. We work with the largest global brands like Delta Airlines, MetLife, MGM, United, and others to enable agentic automation at scale across the entire customer journey. Our no-code platform delivers the fastest time to market, lowest total cost of ownership, and simple, scalable management of AI agents for any CX use case. Backed by WndrCo, Y Combinator, and Index Ventures, we help enterprises drive efficiency, lower costs, and deliver higher quality customer experiences.

Want to be part of the AI revolution and transform how the world’s largest global brands do business? Join us!

About the Role:

As a Staff Agentic AI Engineer at Netomi, you will be a senior individual contributor helping build the core agentic factory platform that will enable customers to agentically define and build customer-specific agents to support new enterprise automation and brand interaction use cases. You will deliver innovative designs and implement reliable, scalable, and measurable agentic systems used by enterprise customers and business users in complex, real-world production environments.You will help build the systems that help generate agents, not just the agents themselves. That means modeling enterprise knowledge as structured graphs, turning those graphs into working agents. Our customers' source material is large, messy, and frequently contradicts itself, making it tractable is the core technical problem of this role.

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Responsibilities

• Design, build, and improve production-grade AI agentic systems for developing agents on Netomi’s core platform.
• Architect agent workflows involving reasoning, tool use, retrieval, guardrails, escalation paths, and performance monitoring.
• Evaluate Deep Agent, Claude Agent, OpenAI Agent, LangGraph, and other emerging agent orchestration patterns and frameworks for specific new use cases.
• Build and maintain LLM evaluation systems, including LLM-as-judge workflows, regression evals, guardrail testing, quality metrics, and production behavior analysis.
• Diagnose agent performance issues across prompts, tool selection, retrieval quality, latency, cost, task completion, and failure modes.
• Design and implement RAG and embedding-based capabilities for enterprise knowledge access and automation workflows.
• Build scalable Python services and platform components deployed in AWS cloud environments.
• Partner with product, platform, and engineering teams to translate emerging agentic AI capabilities into reliable platform features.
• Establish engineering best practices for continuous optimization of agentic systems.
• Stay current with advances in LLMs, agent architectures, AI coding tools, eval methodologies, retrieval systems, and enterprise automation.

Requirements

• Bachelor’s Degree or higher in a quantitative field (Statistics, Computer Science, Engineering, Mathematics)
• 5-7+ years of experience in AI/ML engineering, applied machine learning, natural language processing, and/or AI systems development
• 2+ years of hands-on experience building production LLM or AI agent systems
• Demonstrated experience building agents used in production by external customers or enterprise/business users with hands-on experience using LangGraph, LangChain, or related agent orchestration frameworks.
• Experience building systems that turn messy, unstructured source material into validated structured output using schemas, ontologies, or data contracts with entity resolution, disambiguation, and conflict resolution
• Strong Python engineering skills and experience building scalable production software systems.
• Experience designing agent architectures involving tool use, reasoning flows, retrieval, memory, guardrails, and workflow orchestration.
• Experience developing AI evaluation systems, including LLM-as-judge, guardrail evaluation, regression testing, and production quality measurement.
• Strong understanding of RAG, embeddings, retrieval quality, and knowledge-grounded generation.
• Experience deploying or operating systems in AWS cloud environments.
• Daily use of AI coding tools such as Codex, Claude Code, Cursor, or similar tools as part of software development workflows.
• Strong engineering judgment, ability to work independently, and comfort operating as a senior individual contributor on ambiguous technical problems.

Preferred Qualifications

• Master’s Degree or higher in a quantitative field (Statistics, Computer Science, Engineering, Mathematics)
• Experience building or using knowledge graphs for enterprise knowledge modeling, retrieval, reasoning, or personalization.
• Experience with enterprise automation platforms, customer experience systems, workflow automation, or AI-powered business process automation.
• Familiarity with security, compliance, auditability, and governance requirements for enterprise AI systems.

Location & Work Authorization Requirements

• Location: This is a fully remote position within Canada. Candidates must be currently based in Ontario, British Columbia, or Alberta.
• Work Authorization: Candidates must be legally authorized to work in Canada. This includes Canadian citizens, Permanent Residents , or individuals holding a valid work permit or other authorization that permits employment in Canada.
• Candidates must maintain valid Canadian work authorization throughout their employment.

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Netomi is an equal opportunity employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, disability, veteran status, and other protected characteristics.