Sr. Zendesk Developer
- Experience
- Senior
- Employment
- Full-time
- Company size
- Enterprise
Open to US only. Set where you work from to check your eligibility.
No BS summary
Senior Zendesk developer to maintain and enhance Zendesk instances and processes. Requires deep Zendesk configuration/customization experience and building integrations to support scaled support operations. US-based role (listed location: United States).
Core skills
About Lyra Health Lyra Health is a leading provider of evidence-based mental health care, serving more than 20 million people globally in partnership with employers and more than 100 million through health plan and partner relationships. The company has delivered more than 15 million sessions of mental health care, published more than 35 peer-reviewed studies, and delivered unmatched outcomes in terms of access, clinical effectiveness, and cost efficiency. Extensive peer-reviewed research confirms Lyra’s transformative care model helps people recover twice as fast and results in a 26% annual reduction in overall healthcare claims costs. Lyra is transforming access to life-changing mental health care through Lyra Empower, the only fully integrated, AI-powered platform combining the highest-quality care and technology solutions.
About the Role We are seeking an experienced Zendesk Developer to help maintain and enhance our Zendesk instances and processes to allow our organization to scale and our users to thrive. As part of the Technical Support team, this role will directly impact support operations performance and will build effective business processes in partnership with provider and client-supporting operational teams across Lyra Health. We care deeply about making a difference in people’s lives and hope you do too!
What you'll do
- Help maintain and enhance our Zendesk instances and processes to allow our organization to scale and our users to thrive.
- Work as part of the Technical Support team to directly impact support operations performance.
- Build effective business processes in partnership with provider and client-supporting operational teams across Lyra Health.
What they require
- We are seeking an experienced Zendesk Developer to help maintain and enhance our Zendesk instances and processes to allow our organization to scale and our users to thrive.
Lyra Health provides mental health care benefits and services including therapy, coaching, psychiatry, medication management, specialty care, family support, and well-being tools. It serves people globally through direct employer contracts and partnerships with plans and health systems, using a digital platform and AI-powered provider matching to connect members with evidence-based providers.
What people say about this company
3.2/ 5
- Employees appreciate the company's mission to improve mental health services.
- The work environment is often described as supportive and collaborative.
- Some employees report issues with management and communication.