Sr. UX Writer

✨ Senior UX Writer | United States | Remote Join Pax8 as a Senior UX Writer and help shape how users experience, understand, and engage with the next generation of intelligent products. 🚀 Help Define the Voice of a New Product Future This is not a traditional UX writing role. You'll join a team supporting the Horizon organization, helping define the content strategy, voice, tone, and engagement approach for an emerging product area. You'll influence how users interact with complex technology, drive product adoption, and contribute to initiatives that support scalable, touchless growth. At Pax8, we are embracing an AI-powered future, and you'll have the opportunity to grow alongside evolving technologies, experiment with new approaches, and help shape how content enables exceptional user experiences. 🌎 Why Pax8? We're building the future of cloud commerce and managed intelligence. Our culture is centered around innovation, collaboration, and meaningful impact. Every team member has the opportunity to contribute ideas, challenge assumptions, and help create better experiences for our partners and customers. Learn more about our culture and mission by visiting Pax8.com and our company blog, where you'll find stories about innovation, growth, and the future of technology. ✍️ What You'll Be Doing 🔹 Create end-to-end content experiences that guide users through product journeys with clarity, empathy, and purpose. 🔹 Develop messaging frameworks, voice principles, and content strategies that align user needs with business outcomes. 🔹 Shape the voice and tone of emerging product experiences while ensuring consistency across multiple touchpoints. 🔹 Manage and continuously improve content within content management systems and product experience platforms. 🔹 Collaborate closely with product managers, designers, researchers, engineers, and stakeholders to create seamless user experiences. 🔹 Leverage user research, experimentation, analytics, and feedback to refine content and improve engagement. 🔹 Build and maintain content standards, governance models, and scalable content systems. 🔹 Mentor teammates and contribute to a culture of continuous learning, creativity, and innovation. 🔹 Explore and apply AI-powered tools and workflows that improve content quality, efficiency, and user outcomes. 🎯 The Impact You'll Make Your work will help define how users understand and interact with new product experiences across the business. You'll influence strategic decisions, create scalable content frameworks, and help build self-service experiences that empower users while supporting business growth. The content experiences you create will directly contribute to adoption, engagement, and long-term product success. ✅ What Success Looks Like We're looking for someone who combines strategic thinking with exceptional execution. You bring: Demonstrated experience creating UX content, content design systems, or product content strategies. A portfolio that showcases impactful content experiences and user-centered thinking. Proven ability to work effectively in ambiguous environments and adapt quickly as priorities evolve. Strong communication and stakeholder management skills with the confidence to influence decisions and challenge constructively. Extensive experience collaborating with cross-functional product teams. Deep understanding of user-centered design principles, accessibility, and content best practices. Experience working with content management systems and product guidance platforms. Proven ability to use data, research, and experimentation to inform content decisions. Strong organizational skills and attention to detail. Experience leveraging AI tools, agents, and emerging technologies to improve content creation and workflow efficiency. Familiarity with collaborative product delivery environments and modern project management practices. 🔒 Trust and Hiring At Pax8, we care deeply about building genuine, trust based relationships — starting with how we hire. To protect our business, our teams, and our customers, we use a range of measures throughout the recruitment process to help confirm authenticity and prevent fraud. These safeguards are designed to be fair, respectful, and proportionate, and may evolve as risks change. By applying, you acknowledge that we take steps to verify identity and representation during hiring. If you're applying as your authentic self, you have nothing to worry about — we're excited to meet you. We also use thoughtfully applied AI-enabled tools to support our hiring process. These tools may assist with tasks such as reviewing or prioritizing applications, but hiring decisions are made by our people. More information is available in our Recruitment Privacy Notice. If you have questions about how we hire or would prefer not to have your application supported by these tools, you can opt out at any part of our process. 🌈 Inclusivity We encourage you to apply even if you don't meet 100% of the criteria. We're committed to diverse perspectives, inclusive hiring and sharing your transferrable skills. To fulfil this role, you must hold valid right to work in United States. 🎁 Benefits Compensation Range: $117,587 - $167,982 (or more depending on experience) Benefits for U.S.-based employees include: Medical, dental and vision coverage 401(k) plan with employer matching Flexible vacation and time off policies Paid parental leave Life and disability insurance Employee assistance programs Ongoing learning and development opportunities Career progression within a global organization Wellbeing initiatives and employee programs 📈 Growth & Development There's extensive room for a talented individual to grow at pace — whether that's advancing quickly in this role or exploring one of the many opportunities across our global organization. You'll have access to our internal development hub designed to accelerate your skills and stretch your potential. Alongside specialist Learning & Development trainers, you'll also tap into AI powered tools, "born in the cloud" mentors, and cross continent collaboration that broaden your perspective and sharpen your expertise. We'll give you the space, trust, and the right projects to help you thrive — and full visibility of what it takes to reach your next level. 💙 About Pax8 Our mission is to build the managed intelligence marketplace and empower small businesses to do more with smarter technology. We are a fast-growing, dynamic, and high-energy organization with a start-up feel, allowing you to make a meaningful impact on the business. Culture is also important to us, and at Pax8, it's business, and it IS personal. We are passionate, creative, and unconventional. We work hard, keep it fun, and expect the best! We Elev8 each other. We Advoc8 for our partners. We Innov8 continuously. We Celebr8 life. ✅ Background Checks As part of our hiring process, we are required to undertake pre-employment checks on all candidates that are successful in their application with Pax8. As part of these checks Pax8 will request ID verification, reference requests and qualification checks (additional checks may be completed for certain countries, such as criminal and financial). All checks are completed by our third-party provider, First Advantage. Once checks have been completed all candidates will receive a copy for their records. 🤝 Equal Opportunities Pax8 are an equal opportunities employer and welcome individuals who are in possession of the appropriate requirements to work within the country you have applied for. Offered individuals will be asked to undertake identity, security compliance and reference checks. Your privacy is important to us. Your data will be held in accordance with local best practices and processed only in accordance with our recruiting processes. To protect our business, our teams, and our customers, we use a range of measures throughout the recruitment process to help confirm authenticity and prevent fraud. These safeguards are designed to be fair, respectful, and proportionate, and may evolve as risks change. By applying, you acknowledge that we take steps to verify identity and representation during hiring. If you’re applying as your authentic self, you have nothing to worry about — we’re excited to meet you. Perks: Why Join Pax8? Because here, success isn't just about numbers—it’s about impact. It’s about being part of a team that thinks bigger, empowers each other, and never loses sight of why we do what we do: to make the cloud easier, more accessible, and more meaningful. At Pax8 we believe that your Total Rewards should include a benefits package that shows how much we value our greatest assets. All FTE Pax8 people enjoy the following benefits: Non-Commissioned Bonus Plans or Variable Commission 401(k) plan with employer match Medical, Dental & Vision Insurance Employee Assistance Program Employer Paid Short & Long Term Disability, Life and AD&D Insurance Flexible, Open Vacation Paid Sick Time Off Extended Leave for Life events RTD Eco Pass (For local Colorado Employees) Career Development Programs Stock Option Eligibility Employee-led Resource Groups Please take a moment to review our Proprietary Rights and Non-Competition Agreement — this document outlines important information about your rights and responsibilities if you join our team. Pax8 is an EEOC Employer. Equal Opportunities Pax8 is an equal opportunities employer and welcome individuals who are in possession of the appropriate requirements to work within the country the role is based in. Offered individuals will be asked to undertake identity, security compliance and reference checks. Your privacy is important to us. Your data will be held in accordance with Data Privacy best practices and processed only in accordance with our recruiting processes. Job Applicant Privacy Notice Pax8 is the global AI and cloud Marketplace for small and medium-sized businesses (SMBs). Pax8 connects service providers and technology companies on a unified platform to discover, buy, sell, deploy and manage technology solutions for SMBs. More than 47,000 IT partners and 800,000 SMBs rely on Pax8 for expertise, automation and real-time insights to stay productive, protected and prepared for the AI economy. Learn more at pax8.com. Our purpose is to help every small business turn their dreams into reality through the power of technology. Culture is important to us, and at Pax8, its business, and it IS personal. We embody Compassionate Candour by aiming to assist others with candid, actionable feedback. We Seek to Understand by being open, curious, and committed to learning. We believe in We Before Me, actively collaborating and seeking out diverse perspectives to ensure a win for Team Pax8. Our team takes pride in Do What You Say, taking ownership, honoring commitments, prioritizing, and delivering on promises. We encourage everyone to Light Up Learning by being brave and trying new ideas, embracing vulnerability, and sharing failures so everyone can learn. Finally, we are Driven by Passion, connecting personal passion to Pax8's mission, and remaining resilient in the face of adversity and uncertainty in pursuit of our goals. At Pax8, we are passionate, creative, and humorously offbeat. We work hard, keep it fun, and expect the best!