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Mercier Consultancy Group

Spanish Speaking Customer Experts for Mercedes-Benz

RemoteGreece onlyArchived
Published
Role
Support
Employment
Full-time
Salary not disclosed
Check eligibility

Open to GR only. Set where you work from to check your eligibility.

No BS summary

Customer support role in Greece for native or fluent Spanish speakers with English for training/reporting. Needs technical aptitude, customer care or technical support experience preferred, and a valid EU passport or Greek work permit.

Required languages

Spanish Native or fluentEnglish Proficiency

What you'll do

  • Provide high-end technical support for sophisticated consumer electronics systems integrated into Mercedes-Benz vehicles.
  • Manage inbound inquiries with a focus on delivering a premium, luxury-standard experience for every client.
  • Troubleshoot complex connectivity and software-related issues specific to automotive consumer electronics.
  • Maintain a deep knowledge base of the latest Mercedes-Benz technological innovations and digital product features.
  • Collaborate with international teams to ensure seamless service delivery across the Spanish-speaking market.
  • Document user interactions accurately to contribute to the ongoing improvement of our consumer electronics support protocols.
  • Represent the Mercedes-Benz brand values through professional, empathetic, and expert

What they require

  • Native or fluent Spanish (spoken and written) is mandatory for this role.
  • Proficiency in English for training and internal reporting purposes.
  • Strong technical aptitude with a genuine passion for the consumer electronics sector.
  • Exceptional communication and problem-solving skills, suited for a high-end client demographic.
  • Valid EU passport or a valid work permit for Greece.
  • Previous experience in high-end customer care or technical support environments is preferred.

Benefits

  • Competitive Monthly Salary package.
  • Premium benefits package including 13th and 14th salary installments per year.
  • Monthly Performance Bonus for meeting and exceeding support quality metrics.
  • Comprehensive, fully paid specialized training on Mercedes-Benz systems.
  • Fully Paid Relocation Package including flight tickets, airport transfer, and hotel accommodation upon arrival.
  • Private Health Insurance and additional corporate perks.
  • The opportunity to join the top-tier community of Spanish Speaking Customer Experts for Mercedes-Benz in Greece.
  • Living in Greece offers the perfect balance between a rewarding professional career at a global company and the Mediterranean dream, where you can enjoy beautiful coastlines and world-famous cuisine all year round.
  • Our relocation package ensures that your transition to life in Greece is seamless and stress-free.
  • Pursuing Spanish-speaking jobs in Greece provides a unique chance to elevate your standard of living while building an impressive international CV.
Recruitment And Business Process Outsourcing
Salary not disclosed