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Mercier Consultancy Group

Spanish Speaking Customer Experts for Cloud Platform

RemoteGreece onlyArchived
Published
Role
Support
Employment
Full-time
Salary not disclosed
Check eligibility

Open to GR only. Set where you work from to check your eligibility.

No BS summary

Customer support role in Greece for native or fluent Spanish speakers with strong English. Must have a valid EU passport or work permit for residency and employment in Greece. Food & Beverage or digital customer support experience is preferred.

Core skills

CRM

Required languages

Spanish Native or fluent español (spoken and written)English Strong command

What you'll do

  • Act as the primary point of contact for Food & Beverage clients, providing expert technical guidance on cloud-based platform operations.
  • Troubleshoot and resolve inquiries regarding digital menus, supply chain integration, and online ordering software.
  • Ensure high satisfaction levels by delivering premium customer service in a fast-paced Food & Beverage environment.
  • Document all technical issues accurately within the CRM to improve cloud system performance for international restaurant partners.
  • Collaborate with cross-functional teams to streamline digital solutions for our global Food & Beverage clientele.
  • Maintain a deep understanding of industry trends, ensuring that your support remains relevant to the evolving Food & Beverage digital landscape.

What they require

  • Native or fluent Spanish (spoken and written) is mandatory for this role.
  • Strong command of the English language to interface with our international operations team.
  • Valid EU passport or work permit allowing residency and employment in Greece.
  • Previous experience in the Food & Beverage industry or digital customer support is highly preferred.
  • Technical aptitude and a passion for modernizing cloud-based solutions for the hospitality sector.

Benefits

  • Competitive Monthly Salary
  • Fully Paid Training on Cloud Platform systems
  • Health Insurance coverage
  • Fully Paid Relocation Package (flight, transfer, hotel)
  • Monthly Performance Bonus
  • 2 Extra Salaries Per Year (13th and 14th salary)
  • And Much More...
Recruitment And Business Process Outsourcing
Salary not disclosed