Solutions Manager
- Role
- Project Management
- Experience
- Lead
- Employment
- Full-time
- Company size
- Startup
Open to AU only. Set where you work from to check your eligibility.
No BS summary
Solutions Manager in Australia for enterprise customer onboarding and implementations. Needs 8+ years in procurement/sourcing, ERP/P2P consulting, or B2B SaaS customer/stakeholder management, plus enterprise P2P or ERP implementation experience.
About Zip
Zip is the AI platform for enterprise procurement — built for humans and agents working together. By orchestrating procurement across teams, tools, and suppliers with the help of AI agents, companies can secure the resources they need to innovate faster than ever before.
The world’s most influential enterprises trust Zip, including T-Mobile, OpenAI, AMD, Mars, Dollar Tree, and more. Together they’ve saved over $8 billion and processed over $500 billion in spend. Zip’s team includes product leaders from Apple, Airbnb, and Meta, as well as former procurement leaders from United Health, Sanofi, MGM Resorts, Discover, and NASA.
Backed by Adams Street, Alkeon, BOND, CRV, DST, Tiger Global, and Y Combinator, Zip has raised $371 million, most recently at a $2.2 billion valuation and has been recognized by Forbes Fintech 50, Fast Company's Most Innovative Companies, Inc. Best in Business, and LinkedIn Top Startups.
You Will
- Lead onboarding for new enterprise customers, with a heavy emphasis on understanding requirements and creatively configuring the product to solve their problems
- Responsible for leading the end-to-end implementation for new enterprise customers -- roll up your sleeves and build out the customer’s processes from scratch
- Lead training and Q&A sessions with customers and key stakeholders to empower them to utilize the product without additional ongoing help from Zip
- Proactive project management across many customers, to manage requirements and tasks across onboarding.
- Delegate and oversee project-related activities to supporting solutions and technical consultants.
- Collaborate closely with the product and engineering teams to determine which customer requests we should and shouldn’t support, and set expectations with customers
- Do whatever it takes to make customers happy + successfully onboard them as quickly as possible
- Continuously improve the post-sales processes to help our customers accelerate the time to value
Qualifications
- 8+ years’ experience working in one of the following roles: Procurement & Sourcing Manager, ERP and P2P Systems Consultant, or managing key customer and stakeholder relationships in a B2B SaaS company
- Experience leading enterprise-wide (ideally global) P2P or ERP implementations.
- Fantastic communication skills
- Extreme attention to detail and pride yourself in being incredibly proactive
- Experience working with product and engineering teams
- You’re able to push back and still make people happy
- Very comfortable with software configuration (not necessarily technical skills, which would be a plus)
Perks & Benefits
At Zip, we’re committed to providing our employees with everything they need to do their best work.
- 📈 Start-up equity
- 🚠 Team building events
- 🌴 Flexible PTO
- 💻 Apple equipment plus home office budget
We're looking to hire Zipsters and that means hiring people who take ownership, communicate openly, have an underdog mindset, and are excited to increase the pace of innovation for every business in the world. We encourage all candidates to apply even if your experience doesn't exactly match up to our job description. We are committed to building a diverse and inclusive workspace where everyone (regardless of age, religion, ethnicity, gender, sexual orientation, and more) feels like they belong. We look forward to hearing from you!
What you'll do
- Lead onboarding for new enterprise customers, with a heavy emphasis on understanding requirements and creatively configuring the product to solve their problems.
- Lead the end-to-end implementation for new enterprise customers and build out the customer’s processes from scratch.
- Lead training and Q&A sessions with customers and key stakeholders to empower them to use the product without additional ongoing help from Zip.
- Provide proactive project management across many customers to manage requirements and tasks across onboarding.
- Delegate and oversee project-related activities to supporting solutions and technical consultants.
- Collaborate closely with product and engineering teams to determine which customer requests should and should not be supported, and set expectations with customers.
- Do whatever it takes to make customers happy and successfully onboard them as quickly as possible.
- Continuously improve post-sales processes to help customers accelerate time to value.
What they require
- 8+ years’ experience working in one of the following roles: Procurement & Sourcing Manager, ERP and P2P Systems Consultant, or managing key customer and stakeholder relationships in a B2B SaaS company.
- Experience leading enterprise-wide, ideally global, P2P or ERP implementations.
- Fantastic communication skills.
- Extreme attention to detail and pride in being incredibly proactive.
- Experience working with product and engineering teams.
- Able to push back and still make people happy.
- Very comfortable with software configuration.
- Preferred: Technical skills would be a plus.
- Takes ownership, communicates openly, has an underdog mindset, and is excited to increase the pace of innovation for every business in the world.
Benefits
- Start-up equity.
- Team building events.
- Flexible PTO.
- Apple equipment plus home office budget.
Zip is the AI platform for enterprise procurement — built for humans and agents working together. By orchestrating procurement across teams, tools, and suppliers with the help of AI agents, companies can secure the resources they need to innovate faster than ever before.