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Airspace

Solutions Engineer

RemoteUnited States only
Published
Experience
Mid
Employment
Full-time
Company size
Startup
$88k–$115k/yr
Check eligibility

Open to US only. Set where you work from to check your eligibility.

No BS summary

Solutions/implementation person with 2–4+ years bridging customer requirements and a technical platform. Must be strong at turning complex SOPs into structured workflows and comfortable with JSON/configuration logic. US-only role, Carlsbad preferred or remote in the US.

Core skills

JSON

Optional skills

BPMNLucidchartVisio

What you'll do

  • Partner across customers and internal teams: work closely with onboarding, operations, account management, and product to gather requirements, clarify ambiguity in customer SOPs, and validate that configured workflows reflect real operational intent.
  • Serve as the bridge between what a customer says they need and how the platform delivers it.
  • Translate detailed, often complex customer SOPs into highly accurate, custom workflows within Airspace's core platform.
  • Build and maintain the JSON-defined workflow diagrams that specify all the business rules for a customer, including which order activities occur, when they're triggered, and under what conditions.
  • Own the accuracy and completeness of workflow configurations end to end.
  • Configure the mobile workflows that guide drivers through customer-specific activities in the field.
  • Ensure that every required step — captures, scans, confirmations, exception handling — is presented correctly and in the right sequence.
  • Rigorously test and validate workflows before they go live, and iterate as customer requirements change over time.
  • Catch edge cases before they become field problems.
  • Continuously improve the reliability of the configurations you own.
  • Identify common patterns across customers and verticals, and design reusable workflow components and templates that reduce configuration time and increase consistency.
  • Help shape the tooling, standards, and best practices that make workflow configuration faster and more reliable as Airspace scales.
  • Own the metrics that prove your configurations are working as intended.
  • Track how faithfully operations adhere to the workflows you've built, surfacing where reality diverges from the configured procedure and feeding that back into better configurations.
  • Drive up the share of orders that run on auto-pilot, where the platform executes the right activities at the right time without manual intervention.
  • Monitor service levels across orders governed by Task Workflows.
  • Use adherence, automation rate, and service-level performance signals to continuously identify what to refine next.

What they require

  • 2–4+ years of experience in solutions engineering, implementation, systems configuration, business analysis, or a comparable role that bridges customer requirements and a technical platform.
  • A proven background taking complicated SOPs and parsing them into actionable process flow diagrams or structured workflows is highly desired.
  • Exceptional organization and attention to detail — you naturally bring structure to complexity and don't let edge cases slip through.
  • Experience governing processes that encourages adoption without proliferation.
  • Comfort working with structured data and configuration logic, e.g. JSON, rules engines, conditional/branching logic.
  • You don't need to be a software engineer, but you should be able to read, reason about, and build logical rule structures confidently.
  • Strong communication and requirements-gathering skills, with the ability to interview stakeholders and customers to surface the real process beneath a written SOP.
  • Preferred: Familiarity with process-mapping tools is a plus.
  • Preferred: Logistics, supply chain, or operations experience preferred but not required.
  • Bachelor's degree in a related field, or equivalent practical experience.
  • Carlsbad, CA preferred. Open to remote in the US.
  • Manager aspirations are a plus.

Benefits

  • High-quality health, dental, and vision plan options
  • Open PTO
  • 401K with company match

Airspace

🇺🇸 United StatesLogisticsStartup

Details

Apply routeGreenhouse
$88k–$115k/yr