Solution Expert
- Role
- Support
- Employment
- Full-time
- Company size
- Mid-size
Open to DE, US only. Set where you work from to check your eligibility.
No BS summary
Solution Expert to support strategic customers in the RUN phase, acting as a trusted advisor on complex use cases. The role involves analyzing advanced client needs, challenging existing setups, and translating requirements into scalable solutions within the 360Learning platform. You will manage a portfolio of customers to drive product adoption and deliver tailored solutions, including complex integrations and platform architecture redesign.
Core skills
Our Solution Expert team plays a key role in supporting strategic customers in RUN phase, by acting as trusted advisors on complex use cases. Working closely with Sales, Product, and Customer Success, they analyze advanced client needs, challenge existing setups, and translate requirements into scalable solutions within the 360Learning platform.
You will manage a portfolio of customers throughout their lifecycle to drive product adoption and deliver tailored solutions beyond standard product capabilities.
These large and strategic accounts have already deployed the platform and have a strong level of autonomy. They rely on your technical and functional expertise to lead complex integrations (APIs, flat files, third-party tools), redesign platform architecture, run solution audits, and provide high-level recommendations to maximize business impact and long-term value.
What you'll do
- Support strategic customers in RUN phase, by acting as trusted advisors on complex use cases.
- Analyze advanced client needs, challenge existing setups, and translate requirements into scalable solutions within the 360Learning platform.
- Manage a portfolio of customers throughout their lifecycle to drive product adoption and deliver tailored solutions beyond standard product capabilities.
- Lead complex integrations (APIs, flat files, third-party tools).
- Redesign platform architecture.
- Run solution audits.
- Provide high-level recommendations to maximize business impact and long-term value.
What they require
- Rely on your technical and functional expertise.
Education Technology company (360Learning)