Software Engineer

Be the one building AI-powered experiences where they matter most. At Genesys, we help organizations create better customer experiences through AI-powered experience orchestration. Our platform connects people, systems, data and AI to help organizations deliver more personalized service, improve operational efficiency and build stronger customer relationships. Help build, support and operate technology used by more than 8,000 organizations in over 100 countries – moving AI from possibility to production in real-world enterprise environments every day. Role Overview: Build the digital messaging services that enable organizations to connect with customers across modern communication channels in Genesys Cloud. As a Software Engineer on the Digital Messaging Platform team, you will design and evolve cloud-native services that support reliable message routing, delivery, tracking, and analytics across high-volume customer interactions. You will own meaningful components of the messaging platform, contribute to architectural decisions, and help strengthen availability, scalability, security, and operational resilience. Your work will include integrations with social and digital channels such as Meta, X, SMS, WhatsApp, and LINE, while using technologies including Node.js, TypeScript, Java, AWS, and distributed microservices. You will collaborate with engineers across distributed teams, participate in technical design and code reviews, and influence how messaging capabilities evolve as customer needs and platform scale grow. At Genesys, empathy, collaboration, and ambitious thinking shape how teams build technology that helps organizations deliver more connected customer experiences. The role provides opportunities to expand your expertise in distributed systems, cloud architecture, digital messaging, observability, and platform-level engineering while gaining exposure to architectural decisions that influence enterprise customer experiences. Key Responsibilities: Design and evolve scalable message processing services that improve the reliability, availability, and performance of the Genesys Cloud digital messaging platform Develop capabilities for message routing, delivery, tracking, and analytics that support consistent customer interactions across digital channels Build and maintain integrations with social networks and digital communication channels, including Meta, X, SMS, WhatsApp, and LINE Drive improvements to fault tolerance, scalability, security, and operational resilience across distributed cloud services Contribute to architectural decisions and technical design reviews that shape the long-term evolution of the messaging platform Implement comprehensive unit, integration, and end-to-end automated testing that strengthens service quality and deployment confidence Improve service reliability through monitoring, observability, incident response, and participation in the engineering on-call rotation Collaborate with distributed engineering teams to deliver maintainable solutions and continuously improve development practices Required Qualifications: 3+ years of software engineering experience with Node.js, TypeScript, and Java Experience designing or developing distributed systems and microservice architectures Proven track record of building fault-tolerant and highly available systems Proficiency in designing, integrating, or working with REST APIs Experience with automated testing, including unit, integration, and end-to-end testing Familiarity with cloud infrastructure, preferably Amazon Web Services (AWS) Strong problem-solving and analytical capabilities for diagnosing complex technical issues Excellent written and verbal communication skills, with experience collaborating effectively across distributed teams Demonstrated ability to work independently while contributing effectively within a collaborative engineering environment Working knowledge of Git and software development version control practices Understanding of networking concepts including TCP/IP, subnets, network ACLs, DNS, and load balancing Preferred Qualifications: Experience integrating with Meta, X, or other social network APIs Experience with AWS services such as DynamoDB, S3, SQS, SNS, and Lambda Knowledge of asynchronous message processing and serverless architectures Experience implementing digital communication channels such as SMS, Facebook, X, LINE, or WhatsApp Knowledge of messaging deliverability best practices Experience with monitoring and observability tools for distributed cloud services Familiarity with applicable messaging, privacy, and compliance requirements, including GDPR and CAN-SPAM Working at Genesys AI at enterprise scale – Build, support and operate AI-powered technology used by more than 8,000 organizations worldwide. 150+ new AI features were released in the last fiscal year. A flexible-first culture – Join a global team of nearly 7,000 employees with flexible ways of working designed to help people do their best work. Growth in the AI era – Build future-ready skills through mentorship, learning programs, leadership development and education support. Time to recharge and give back – Benefits include paid volunteer time, August Free Fridays, well-being resources and regionally tailored programs for employees and their families. Recognized globally – Genesys is Great Place to Work® certified in 17 countries and 94% of employees are proud to tell others they work at Genesys. Learn more about our culture, AI innovation and sustainability commitments through our Careers site and Sustainability Report. What Happens After You Apply After you apply, here's what you can typically expect: Our Talent Acquisition team reviews your application with the hiring team. A Talent Acquisition Partner will review your application and, if your background is aligned, schedule a Zoom interview. Next, you'll meet the hiring manager and other members of the interview team. We aim to keep the process focused and respectful of your time, with no more than five interviews in most cases. After interviews are complete, our team will follow up with the final steps. Every application is reviewed by a person. Response times may vary by role and location, but our team will keep you informed throughout the process. Stay Connected Stay connected to learn more about how we're applying AI to customer and employee experience challenges and get notified when relevant opportunities become available. Get notified about relevant opportunities. Be the one building what's next - where AI, experience and impact come together. Employee Referral If a Genesys employee referred you, please apply using the link they shared so we can connect your application to their referral. About Genesys: Genesys® empowers more than 8,000 organizations worldwide to create the best customer and employee experiences. With agentic AI at its core, Genesys Cloud™ is the AI-Powered Experience Orchestration platform that connects people, systems, data and AI across the enterprise. As a result, organizations can drive customer loyalty, growth and retention while increasing operational efficiency and teamwork across human and AI workforces.accommodations@genesys.com. You can expect a response within 24–48 hours. To help us provide the best support, click the email link above to open a pre-filled message and complete the requested information before sending. If you have any questions, please include them in your email. This email is intended to support job seekers requesting accommodations. Messages unrelated to accommodation—such as application follow-ups or resume submissions—may not receive a response. Genesys is an equal opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics. Please note that recruiters will never ask for sensitive personal or financial information during the application phase. Our AI-powered platform connects people, systems, data and AI to help businesses work smarter, respond faster and create more meaningful interactions. Stay connected to learn how we're applying AI to real customer experience challenges and hear about future opportunities. Sign up here. If a Genesys employee referred you, please apply using the link they shared so we can connect your application to their referral.