Social Media Specialist (Trust and Safety)
- Role
- Support
- Employment
- Full-time
The listing doesn't say where it hires from. It may hire in United States (90% confidence). This is an estimate, not an eligibility rule; verify before applying.Signals: employment terms and company headquarters.
No BS summary
Social Media Specialist with experience in de-escalation and customer support via social media. Must be impartial, empathetic, and able to work evenings, weekends, and holidays. Requires clear communication and social media management skills. This is not a marketing or content creation role.
Required skills
Who We Are: At Rover, pets and their people are at the heart of everything we do. We connect pet parents with trusted pet care across the U.S., Canada, Europe, and Australia. Headquartered in Seattle and Barcelona, we’re a values driven, fast-growing tech company focused on building safe and personalized experiences tailored to the needs of each unique pet. We’re investing in AI as a business accelerator and provide every team member access to AI tools in service of creating better experiences for our community. We are proud to be recognized as a great place to work, having been named among the 100 Best Companies to Work For in Seattle Business Magazine and Washington’s Best Workplaces in the Puget Sound Business Journal. At Rover we’re committed to creating an accessible, inclusive, and welcoming community, which starts with our employees. Want to make an impact? Join our pack and come work (and play!) with us.
Who we're looking for: We are looking for a Social Media Specialist to join our Social Media Team. You'll succeed in this role if you never shy away from hard conversations, have experience in de-escalation, customer support through social media, and have a passion for assisting & delighting customers. Clear communication skills and experience in social media management are a must. You must be impartial, empathetic, and able to resolve issues in the best interest of our users, platform, and brand image. To be considered for this role, you must be able: Able to work evenings, weekends and holidays. Be able to work remotely and reside only in the approved states of FL, GA, ID, NC, TX, WA & MI. Note: This is not a Marketing or content creation-focused Social Media role
What you'll do
- Handle customer support through social media.
- Manage social media interactions with a focus on trust and safety.
- Work evenings, weekends, and holidays.
What they require
- Never shy away from hard conversations.
- Experience in de-escalation.
- Experience in customer support through social media.
- Passion for assisting & delighting customers.
- Clear communication skills.
- Experience in social media management are a must.
- Must be impartial, empathetic, and able to resolve issues in the best interest of our users, platform, and brand image.
- Able to work evenings, weekends and holidays.
- Be able to work remotely and reside only in the approved states of FL, GA, ID, NC, TX, WA & MI.
- This is not a Marketing or content creation-focused Social Media role.
- Rover is an equal opportunity employer committed to promoting a diverse, inclusive and inventive environment with the best employees.
- We’re driven by seeing our people succeed and grow, and we work to ensure everyone contributes to their fullest potential.
- We consider all qualified applicants without regard to age, race, color, ancestry, national origin, religion, disability, protected veteran status, sex, gender identity or expression, sexual orientation, or any other protected status in accordance with applicable laws, regulations and ordinances.
- We are committed to work with you to look for reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.
Rover connects pet parents with trusted pet care across the U.S., Canada, Europe, and Australia. Headquartered in Seattle and Barcelona, it is a values driven, fast-growing tech company focused on building safe and personalized experiences tailored to the needs of each unique pet.