Service Manager (Malaysia and Singapore)
- Role
- Support
- Employment
- Full-time
Open to PH, MY, TH, IN only. Set where you work from to check your eligibility.
No BS summary
Service Manager for B2B travel-tech company RateHawk, focusing on Malaysia and Singapore. Requires fluent English and Malay, comfort with CRM/dashboards, and empathy. Travel industry or account management experience is a plus.
Required skills
Optional skills
Required languages
Join Our Team as a Service Manager at RateHawk! Are you passionate about travel and tech? Do you speak English and Malay fluently? We’re looking for a Service Manager to take care of our top B2B partners in Malaysia and Singapore. If you love helping people, keeping things running smoothly, and turning clients into long-term fans — we’d love to have you join our fast-growing international travel-tech company! At RateHawk, we pride ourselves on having a fantastic team, a vibrant culture, and plenty of opportunities for growth. Requirements What You'll Do: Support Our Top Clients: Be the go-to person for a select group of key partners. Handle escalations and help solve their trickiest issues. Keep an Eye on Things: Monitor ongoing cases in our CRM and make sure nothing gets stuck. Step in early if something needs attention. Stay in Touch: Send regular updates to clients and check in to make sure they’re happy with how things are going. Track Performance: Use tools like Tableau and SQL to monitor service metrics and prepare reports. Be Their Voice: Join client meetings, listen to their needs, and make sure their voice is heard internally. Work as a Team: Collaborate with ops, support, and tech teams to make service even better. What We're Looking For: Language Skills: Advanced level of English and Malay – you’ll need to speak and write fluently. Ability to work with tools: Comfortable with data and tools like CRM systems and dashboards. Quick Learner: Ability to grasp new information quickly and focus on results. Multi-Tasker: Capable of juggling multiple tasks and handling stress with ease. Empathetic: A strong sense of empathy is essential. Travel Industry Experience: Experience in travel, concierge agencies, TMCs, DMCs, or tour operators is an advantage! Experience in account or service management (B2B is a plus!) Benefits What We Offer: Remote Work: Work from the comfort of your home! Salary: base payment + monthly bonus. Dynamic Team: Be part of a young and energetic group of specialists. Growth Opportunities: Tackle interesting and ambitious tasks that will elevate your professional skills. Learning & Development: We support your growth through seminars, trainings, and conferences. Perks: Take advantage of corporate discounts on hotels and other services. The Process: Meeting with HR: A friendly chat with our HR team. One minute Internet Speed Test: Just to make sure you’re all set for remote work. Meeting with Hiring Manager: Another friendly chat. Interview results and offer! Apply now and let’s create amazing travel experiences together!
What you'll do
- Be the go-to person for a select group of key partners.
- Handle escalations and help solve their trickiest issues.
- Monitor ongoing cases in our CRM and make sure nothing gets stuck.
- Step in early if something needs attention.
- Send regular updates to clients and check in to make sure they’re happy with how things are going.
- Use tools like Tableau and SQL to monitor service metrics and prepare reports.
- Join client meetings, listen to their needs, and make sure their voice is heard internally.
- Collaborate with ops, support, and tech teams to make service even better.
What they require
- Advanced level of English and Malay – you’ll need to speak and write fluently.
- Comfortable with data and tools like CRM systems and dashboards.
- Ability to grasp new information quickly and focus on results.
- Capable of juggling multiple tasks and handling stress with ease.
- A strong sense of empathy is essential.
- Experience in travel, concierge agencies, TMCs, DMCs, or tour operators is an advantage!
- Experience in account or service management (B2B is a plus!)
Benefits
- Work from the comfort of your home!
- base payment + monthly bonus.
- Be part of a young and energetic group of specialists.
- Tackle interesting and ambitious tasks that will elevate your professional skills.
- We support your growth through seminars, trainings, and conferences.
- Take advantage of corporate discounts on hotels and other services.
RateHawk is part of Emerging Travel Group, a global travel-tech company with brands including ZenHotels and Roundtrip. Emerging Travel Group develops online booking platforms for individual tourists, travel agents, hoteliers, and companies organizing business trips, operating in over 220 source markets since 2010.