Senior UX Researcher

Join Tether and Shape the Future of Digital Finance At Tether, we’re not just building products, we’re pioneering a global financial revolution. Our cutting-edge solutions empower businesses—from exchanges and wallets to payment processors and ATMs—to seamlessly integrate reserve-backed tokens across blockchains. By harnessing the power of blockchain technology, Tether enables you to store, send, and receive digital tokens instantly, securely, and globally, all at a fraction of the cost. Transparency is the bedrock of everything we do, ensuring trust in every transaction. Innovate with Tether Tether Finance: Our innovative product suite features the world’s most trusted stablecoin, USDT , relied upon by hundreds of millions worldwide, alongside pioneering digital asset tokenization services. But that’s just the beginning: Tether Power: Driving sustainable growth, our energy solutions optimize excess power for Bitcoin mining using eco-friendly practices in state-of-the-art, geo-diverse facilities. Tether Data: Fueling breakthroughs in AI and peer-to-peer technology, we reduce infrastructure costs and enhance global communications with cutting-edge solutions like KEET , our flagship app that redefines secure and private data sharing. Tether Education : Democratizing access to top-tier digital learning, we empower individuals to thrive in the digital and gig economies, driving global growth and opportunity. Tether Evolution : At the intersection of technology and human potential, we are pushing the boundaries of what is possible, crafting a future where innovation and human capabilities merge in powerful, unprecedented ways. Why Join Us? Our team is a global talent powerhouse, working remotely from every corner of the world. If you’re passionate about making a mark in the fintech space, this is your opportunity to collaborate with some of the brightest minds, pushing boundaries and setting new standards. We’ve grown fast, stayed lean, and secured our place as a leader in the industry. If you have excellent English communication skills and are ready to contribute to the most innovative platform on the planet, Tether is the place for you. Are you ready to be part of the future? About the job We're hiring a UX Researcher to work horizontally across Tether's full product portfolio from consumer apps like Keet, QVAC Workbench, and the Tether Wallet, to the developer portals and platforms behind QVAC, Pears, MDK, and WDK. This isn't a typical UX research role. The breadth is the point: one week you're studying how someone in Lagos uses USDt on their phone, the next you're sitting with engineers to figure out the best practice of developer portals. We need someone with genuine curiosity, depth of thinking, and the ability to communicate findings clearly enough that product designers and product managers make better decisions because of them. The goal is simple and never changes: the best possible experience for the user. Responsibilities Run UX research across Tether's consumer and developer products: Keet, QVAC Workbench, Tether Wallet, developer portals, and more Identify UX best practices and emerging patterns across each product category Research competitors and adjacent products to surface how others are solving comparable problems, and where the gaps are Translate findings into clear, actionable recommendations for product designers and product managers Partner with product teams across all four pillars (Stable Finance, Stable Intelligence, Stable Power, Stable Communications) to inform decisions at every stage of the product lifecycle Build and maintain a research repository so insights compound over time and are reusable across teams Tailor methods to each product qualitative, quantitative, lightweight, deep whatever the question actually needs 5+ years of UX research experience across consumer and/or developer products End-to-end research chops: defining the question, picking the method, executing, synthesizing, and communicating outcomes Strong command of qualitative methods (interviews, usability testing, contextual inquiry) and working familiarity with quantitative ones Working knowledge of at least one of: crypto wallets and self-custody, messaging or P2P, AI applications, or developer tooling Sharp written and verbal communication — able to convert ambiguous findings into decision-ready recommendations Experience with products where trust, privacy, security, money movement, or technical complexity affect the user experience. Mandatory AI fluency: you must actively use AI tools to speed up research planning, synthesis, insight mapping, documentation, and reporting, while applying strong human judgement. Strong communication skills, with the ability to convert messy findings into clear, decision-ready recommendations for Design, Product, Engineering, Marketing, and leadership. Strong product judgement: able to separate signal from noise and identify which insights should influence the product. Comfortable working in fast-moving environments where research needs to be practical, focused, and useful. Genuine curiosity, critical thinking, and depth of analysis that goes beyond surface-level observations. Low-ego collaboration style, with the ability to challenge assumptions clearly and constructively. Genuine curiosity and depth of thinking that goes beyond surface-level observations Bonus points: Background researching developer audiences and developer experience specifically Experience setting up UX research practices from scratch or scaling them across multiple product teams Background in fintech, crypto, AI, P2P, or open-source ecosystems Familiarity with privacy-preserving research methods Ability to create low-fidelity prototypes to demonstrate and inspire potential user flow , functionality and content structure improvements Important information for candidates Recruitment scams have become increasingly common. To protect yourself, please keep the following in mind when applying for roles: Apply only through our official channels. We do not use third-party platforms or agencies for recruitment unless clearly stated. All our recruiters have verified LinkedIn profiles. If you’re unsure, you can confirm their identity by checking their profile or contacting us through our website. Be cautious of unusual communication methods. We do not conduct interviews over WhatsApp, Telegram, or SMS. All communication is done through official company emails and platforms. Double-check email addresses. All communication from us will come from emails ending in @ tether.to or @ tether.io We will never request payment or financial details. If someone asks for personal financial information or payment at any point during the hiring process, it is a scam. Please report it immediately. When in doubt, feel free to reach out through our official website.