Senior Technical Account Manager

Position overview This position reports to the Senior Director of Analytics & Technical Account Management. As a senior member of the TAM team, you'll own the technical execution of AU measurement for a book of Adelaide's most complex accounts, resolve tag and ingestion issues end-to-end, and partner with Product on the automation and process improvements that scale the team's work. Day-to-day activities include campaign setup and QA, issue resolution, Excel and Looker-based data exploration, and client-facing technical support. We're seeking a candidate with 4+ years of hands-on experience in ad operations, ad measurement, or programmatic advertising. We have a NYC office and a London WeWork, but operate as a remote-friendly company with flexible work options. What you'll learn An important part of our culture is continuous learning and the open sharing of ideas. We offer: Access to a broad network of investors and advisors who can help you and your team succeed Mentorship from executives with decades of experience in adtech and media Regular internal knowledge-sharing sessions An education budget to support ongoing professional growth and development In this role you'll learn: Gain a deep understanding of attention metrics and media quality measurement Work alongside Technical Account Managers to develop scalable campaign execution and measurement solutions that support our clients and internal teams Learn how business units collaborate by working within a transparent, cross-functional environment Core responsibilities Managing Ad Operations and Trafficking for Adelaide advertiser and publisher campaigns, ranging from campaign set up and generating tags to ensuring measurement fidelity Troubleshooting and QA for live trackers while defining processes to automate this workflow in conjunction with both Product & Engineering teams Own integrations with new publishers and partners, which may involve debugging of JavaScript and HTML Analyzing granular measurement-based data to help improve upon our tracker development and implementation Excel and Looker to explore, clean, and filter data in preparation for analysis Serve as an escalation point for other TAMs on complex measurement and implementation issues, and share knowledge to raise the technical bar across the team Provide client-facing technical guidance on kickoff calls and via email, resolving measurement questions and issues Stay updated on the latest developments and best practices in the digital media industry What you'll bring 4+ years of experience in ad operations, ad measurement, or programmatic advertising, with hands-on tag implementation and troubleshooting work Advanced JavaScript and HTML familiarity in the context of ad tags and tracking pixels — you've personally debugged live trackers using browser DevTools, and are familiar with proxy tools like Charles or Fiddler Strong Excel skills, including pivot tables, lookups, and formula-based data prep for validation and backfill workflows Experience with Looker, SQL, or similar tools for exploring measurement data Structured troubleshooting instincts — you can walk through your diagnostic process for a broken tag or a reporting discrepancy and know when to escalate vs. dig deeper Excellent client-facing communication; you can translate technical concepts for non-technical stakeholders and hold your own on a kickoff call Bachelor's degree preferred but not required if you have equivalent hands-on experience Benefits Health & Wellness Medical, dental, and vision insurance Paid time off Parental leave Employee development & wellness stipend Holiday break Volunteer time off Financial & Compensation Competitive salary Performance-based quarterly bonus Stock options 401(k) retirement plan Workplace & Equipment Remote-first environment New York office access Access to available WeWork spaces Equal Employment Opportunity (EEO) Statement Adelaide is proud to be an Equal Opportunity Employer, committed to fostering a diverse, equitable, and inclusive workplace where all employees can thrive. We consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other legally protected status. Our commitment to equal opportunity employment extends beyond basic compliance to encompass the active cultivation of a workplace that values different perspectives, backgrounds, and experiences. TL;DR Fast-growing measurement company seeking a Senior Technical Account Manager to own the technical execution of AU measurement for our most complex client accounts. Ideal for a hands-on ad ops veteran who can debug live trackers, run kickoff calls, and help shape how the team operates. Who we are Adelaide is the leader in one of the fastest-growing areas of advertising: attention measurement and activation. Since 2020, we've become the trusted media quality measurement partner for 40% of Fortune 50 brands who rely on our award-winning AU metric to plan smarter campaigns, invest in high-quality inventory, and dive stronger business outcomes. Adweek has called Adelaide's AU " the attention economy's most widely recognized metric," and AdExchanger named it "Best measurement/Analytics Capability." Our business continues to scale rapidly, outperforming the industry with a 35% three-year CAGR. What began as a 9-person startup in 2019 is now a team of more than 75. The past year brought meaningful expansion. We launched the AU ecosystem, giving brands, media agencies, and publishers a unified way to leverage and transact on AU. We broadened our programmatic footprint with custom bidding in GoogleDV360 and pre-bid targeting in The Trade Desk, and grew our partner roster to over 125 platforms and publishers. Leading brands like Dell, Diageo, an Jaguar Land Rover —along with premium publishers such as Hearst, Spotify, and The New York Times—continue to demonstrate AU's value across the media lifecycle. Adelaide is backed by prominent investors such as Human Ventures (Joe Marchese), Aperiam Ventures (Joe Zawadzki & Eric Franchi), WGI (Jonah Goodhart), and Irwin Gotlieb. We have a NYC office and a London WeWork, but operates as a remote-friendly company with flexible work options. How we work We're a team of action-oriented doers—management rolls up their sleeves and contributes every day. Our culture is rooted in curiosity and rigor: opinions are held lightly, debated openly, and strengthened through testing. Everyone is encouraged to play a role in shaping planning and strategy. We're built on belonging and growth—94% of employees report a strong sense of belonging, and 81% say they’re happy at work.