Senior Technical Account Manager
- Role
- Support
- Experience
- Senior
- Employment
- Full-time
Open to JP only. Set where you work from to check your eligibility.
No BS summary
Senior TAM at an AI edge cloud company, based in Tokyo. Must be consistently available to customers, proactively identify improvements, and build trust through both successes and difficult situations. Requires strong ownership, accountability, and urgency.
Who We Are Zadara is a leading provider of AI edge clouds, delivering a groundbreaking distributed cloud platform purpose-built for sovereign AI applications. Zadara platform powers advanced AI capabilities with the simplicity, agility, and flexibility of cloud computing while ensuring seamless multi-tenancy through fully automated, end-to-end provisioning of compute, storage, and networking resources. Zadara’s vision is to build and operate the largest global Edge Cloud Network to enable innovative technologies & services that improve the way the world communicates, works, heals, travels and plays. We have a global and diverse workforce that is growing as we expand our customer base. Together as a team we are making an impact on the Edge Cloud market.
Our Zadarian Culture All Zadarians are finding their edge by living and breathing our core values; We are One Team, We are Respectful, We are Accountable, We are Achievers, We are Visionaries.
We believe that good things happen to people and business in a culture of choice. Where diverse and individual needs, wants and wishes are respected and rewarded — where the possibilities are limitless. Here you can, breakout and breakthrough to do your best work.
What Diversity & Inclusion Mean to Us We are 'One Team' is one of Zadara’s core values and it’s more than just a phrase. It reflects our commitment to creating a Culture where every individual feels seen, heard, and valued. At Zadara, we celebrate the richness that comes from a wide spectrum of cultures, backgrounds, generations from Gen Z to Baby Boomers and the unique talents and skills each person brings. Our global team represents a vibrant mix of perspectives that fuels innovation, drives collaboration, and shapes a forward-thinking, people-centered workplace. At Zadara we embrace our differences and turn those differences into our greatest strengths. That’s how we grow stronger together.
Your Team & Role The Senior Technical Account Manager (TAM) plays a key role in guiding customers through their technical journey by collaborating closely with engineering, support, and product teams. The TAM’s goal is to proactively identify areas for improvement, address challenges early, and ensure long-term customer satisfaction. Building trust and reliability is central to this role. The TAM must be consistently available to engage directly with customers, not just during successes, but also through difficult situations, complementing the standard support process with a more personal and continuous relationship. This position requires a strong sense of ownership, accountability, and urgency, ensuring the customer feels supported at every step
What you'll do
- Guide customers through their technical journey by collaborating closely with engineering, support, and product teams
- Proactively identify areas for improvement and address challenges early
- Ensure long-term customer satisfaction
- Build trust and reliability with customers by being available during successes and difficult situations
What they require
- Consistently available to engage directly with customers
- Strong sense of ownership, accountability, and urgency
Zadara is a leading provider of AI edge clouds, delivering a groundbreaking distributed cloud platform purpose-built for sovereign AI applications.