Validation Cloud
Senior Support Engineer - Americas
RemoteNorth AmericaAmericas· UTC-8…UTC-5
- Role
- Support
- Experience
- Senior
- Employment
- Full-time
Salary not disclosed
Check eligibility
Open to Anywhere in North America & Americas · UTC-8…UTC-5. Set where you work from to check your eligibility.
Optional skills
KubernetesHetznerEquinixOVHAWS
What you'll do
- Serve as a technical expert and point of contact for enterprise customers, helping resolve production issues and answering platform questions.
- Monitor production systems and infrastructure health, proactively identifying and resolving issues to maintain high availability.
- Collaborate with DevOps and Engineering teams to escalate and troubleshoot deep technical problems.
- Create and maintain customer-facing documentation and internal runbooks to streamline issue resolution.
- Participate in the on-call rotation and lead incident response when necessary.
What they require
- 6+ years of experience in technical support roles with a customer-facing component.
- Strong troubleshooting and debugging skills in distributed systems and cloud-native environments.
- Experience with on-call tools like Opsgenie or Datadog On-call or similar alternatives
- Working knowledge of monitoring tools like DataDog and incident management best practices.
- Strong written and verbal communication skills, especially when engaging with technical and non-technical stakeholders.
Benefits
- Competitive salary and equity options
- Comprehensive health insurance coverage, including medical, dental, and vision
- Generous vacation time and paid time off
- Fully remote work
- Biannual company offsite
Validation Cloud is the AI platform powering Web3 finance. The company delivers products across Data x AI, Staking, and Node API—trusted by billions in staked assets with #1 global node performance. At the core is Mavrik, its proprietary intelligence engine that reimagines how institutions interact with and analyze Web3 data.
CryptoStartup
Salary not disclosed